Fathima Shafiya Mohd Faris
Summary
Hardworking Social Work Associate supportive of client and team needs. Multitasks effectively under demanding loads and prioritizes work to accomplish challenging objectives. Competent in coordinating records, arranging referrals and protecting personal information.
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
17
17
years of professional experience
Work History
Social Work Associate (Admin)
Allkin Singapore Ltd
02.2021 - Current
- Work closely with department head assist in administrative matters like generating reports , statistics etc.
- Develop customized presentations for monthly meetings.
- Schedule appointments and meetings, prepare rooms and catering arrangements for meetings between different agencies and external stake holders.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Tracking of monthly staff claims submission to ensure a smooth process between finance and mental health team.
- Ensure that claims for different programmes are submitted on time and supporting documents are handed over to finance for a seemless claiming process.
- Work with other SWAs on preparing and submitting report to AIC every quarter.
- Assist with the recruitment process by scheduling interviews, coordinating orientation plan , set up IT and other administrative matters for new hire to ensure a smooth onboarding process.
- Ensure staff leaving the organization have a smooth exit during handover period .
- Deliver top-notch administrative support to office staff, promoting excellence in office operations.
- Collect data, input records and protected electronic files.
- Create and update records and files to maintain document compliance.
- Handled incoming and outgoing mail and email inquiries.
- Oversee inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Collate Staff’s Training Related Matters and keep proper records of courses attended by staff to ensure training budget is well utilized.
- Maintain office premise in a good condition such that staff have a conducive environment to work in , providing assistance to outside contractors , preparing reports and keeping accurate records of maintenance activities.
School Health Executive (HPB)
People Advantage (Contract Position)
02.2018 - 11.2020
- Excellent verbal, written and instructional communication skills were honed when dealing and resolving issues via emails, phone calls and mail
- Logical thinking and positive approach
- Profound ability to work in a stressful environment
- Communication skills were sharpened from handling various issues that were raised by Principals
- Able to multitask well and meet monthly KPI
- Developed a new filing and organizational practice which enable staff to keep track of their data.
Course Administrator
Vital-Ministry of Finance (Temp)
06.2017 - 02.2018
- Communication skills were polished when communicating with NEA staffs (directors, managers etc) applying for courses and training providers while registering for courses
- Ability to multi task as I had to deal with finance (SDF), administrative matters and also look into the after course matters
- Detail orientated with a keen attention to details and profound ability to work in a stressful environment
- Manage Course registration, compile evaluations and seek approval for courses from HODs
- Assist in grant applications Compile training statistics to be sent to NEA.
Allied Educator - Teaching & Learning
Ministry of Education
01.2014 - 11.2016
- Versatility was enhanced when I had to provide specific and differentiated learning and remediation support for individual or a group of students
- Leadership skills were gained when I had to manage a level of students for an event and also organize an item for them to perform
- Special talent for supervising students in the event of the absence of a teacher
- Excellent verbal, written and instructional communication skills
- Track record of creating and maintaining effective student-teacher relationships
- Detail orientated with a keen attention to detail
- Methodological approach to resolve conflicts and solve problems
- Proven ability to maintain confidentiality at all times
- Skilled in imparting lessons and information in the absence of the teacher
- Logical thinking and positive approach
- Profound ability to work in a stressful environment.
Combined Operations Room Call-Taker
Singapore Police Force
01.2013 - 04.2013
- Ability to handle stress as I had to handle complex calls and situations
- Demonstrating empathy and understanding when talking to customers
- Able to deal with irate, abusive and irate callers
- A proven track record of handling high volume calls
- Excellent listening and problem solving skills
- Good keyboard skills and knowledge of customer service principles & practices
- Able to deal with irate, abusive and irate callers
- Excellent listening and problem solving skills
- Excellent communication skills and telephone manner.
Temporary Customer Relations Officer
Ministry of Health
01.2012 - 05.2012
- Communication skills were polished when communicating with members of public while addressing the enquiries
- Ability to multi task as I had to deal with emails and letter correspondences
- Detail orientated with a keen attention to detail.
Course Administrator
Vital-Ministry of Finance
12.2009 - 02.2010
- Communication skills were polished when communicating with teachers applying for courses
- Ability to multi task as I had to deal with finance, administrative matters and also look into the after course matters
- Detail orientated with a keen attention to detail
- Manage Course registration, compile evaluations and manage registrations.
Administrative Executive
Ministry of Education
11.2008 - 04.2009
- Demonstrated capacity to provide comprehensive support for higher officials and junior staff
- Acquired knowledge to be detail orientated and have a keen eye for numbers as I had to deal with the areas of finance, ad-hoc duties, personnel, estate management and general administration to ensure the smooth operation of the school
- Mastered the ability to multi task
- Developed analytical skills when dealing with results analysis.
Administrative Executive
TAD Enterprises Singapore
06.2007 - 07.2008
- Communication skills were polished when communicating with customers who are making orders
- Ability to multi task as I had to deal with finance and administrative matters
- Detail orientated with a keen attention to detail.
Education
Advanced Diploma in Business Management -
MDIS
05.2015
Specialist Diploma in Teaching & Learning -
National Institute of Education (NIE)
01.2015
Diploma in Electronics, Computer and Communication Engineering -
Singapore Polytechnic
01.2007
GCE Ordinary Level -
Monks Hill Secondary School
01.2003
Skills
- Presentation Design
- Minute Taking
- Appointment Scheduling
- Meeting planning
- Office Administration
- Mail handling
- Clerical Support
- Filing
- Report Writing
- Microsoft PowerPoint
- Microsoft Excel
- Excel spreadsheets
Additional Skills
IRMS (AIC) , Tenderboard , Lotus Notes, Traisi, eSSS (Staff Suggestion), Pac@Gov (Staff Claims) etc, CRM , Microsoft Excel (Basic & Advanced), Word, PowerPoint, Access etc.)
Personal Information
Nationality: Singaporean
Languages
English
Tamil
Timeline
Social Work Associate (Admin)
Allkin Singapore Ltd
02.2021 - Current
School Health Executive (HPB)
People Advantage (Contract Position)
02.2018 - 11.2020
Course Administrator
Vital-Ministry of Finance (Temp)
06.2017 - 02.2018
Allied Educator - Teaching & Learning
Ministry of Education
01.2014 - 11.2016
Combined Operations Room Call-Taker
Singapore Police Force
01.2013 - 04.2013
Temporary Customer Relations Officer
Ministry of Health
01.2012 - 05.2012
Course Administrator
Vital-Ministry of Finance
12.2009 - 02.2010
Administrative Executive
Ministry of Education
11.2008 - 04.2009
Administrative Executive
TAD Enterprises Singapore
06.2007 - 07.2008
Advanced Diploma in Business Management -
MDIS
Specialist Diploma in Teaching & Learning -
National Institute of Education (NIE)
Diploma in Electronics, Computer and Communication Engineering -
Singapore Polytechnic
GCE Ordinary Level -
Monks Hill Secondary School
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