Fathima Farha Fareed
Internet City,Dubai
Summary
A motivated and customer-focused professional with over 4 years of experience in customer service and teaching. Skilled in communication, problem-solving, and handling customers in a friendly and professional manner. Able to work in fast-paced environments and committed to providing excellent service.
Overview
6
6
years of professional experience
Work history
Customer support officer
Singer Srilanka PLC
Colombo , Srilanka
2024.06 - 2026.03
Handled 100+ customer calls daily, addressing inquiries, complaints, and service requests.
Provided support on products, orders, and after-sales services.
Resolved customer issues efficiently while maintaining a high level of professionalism.
Recorded customer interactions accurately in the system.
Completed 3 months of internal customer service training to enhance communication and problem-solving skills.
Customer support officer (Frontline)
Startek Airtel
Colombo , Srilanka
2021.05 - 2023.02
Served as the first point of contact, welcoming and assisting customers with their service needs.
Provided support for account setup, billing inquiries, and product information.
Resolved customer issues efficiently, ensuring a smooth and positive experience
Maintained accurate records of customer requests and transactions.
Delivered personalized service to enhance customer satisfaction.
Teacher
Crescent schools international
Colombo , Srilanka
2020.01 - 2021.05
Taught Science and History subjects to Ordinary Level students.
Monitored student progress and provided guidance to improve performance.
Education
Diploma -
International Airline Ticketing Academy
SrilankaMukarramah International School
Srilanka Skills
Basic Accounting Knowledge
Data Entry & Record Keeping
Microsoft Office (Word, Excel)
Report Preparation
Telephone Etiquette
Communication and Interpersonal Skills
Languages
Tamil
Proficient
C2
Sinhala
Proficient
C2
English
Proficient
C2
Hindi
Beginner
A1
Arabic
Beginner
A1
Malayalam
Beginner
A1
Additional Information
References
Mrs. Ishani Rankiripathirana
Manager – Call Center
Singer Sri Lanka
📞 +94 77 338 7145
Ms. Sulochana Subramaniyam
Manager
Airtel Sri Lanka
📞 +94 77 977 9303
Timeline
Customer support officer
Singer Srilanka PLC
2024.06 - 2026.03
Customer support officer (Frontline)
Startek Airtel
2021.05 - 2023.02
Teacher
Crescent schools international
2020.01 - 2021.05
Diploma -
International Airline Ticketing Academy
Mukarramah International School