Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syahirah Adreana

Tampines

Summary

Motivated professional with a successful track record in customer service and sales. Adept at managing inventory, merchandising, and ensuring high standards of customer satisfaction. Demonstrates exceptional ability in developing product knowledge and understanding customer needs to deliver an excellent customer experience. Hard-working student with knowledge of buyer awareness, credit operations, and distribution management. Eager to leverage abilities to contribute to team success. Recognized by peers for creative thinking and consistently striving to help achieve team goals. Strong background in problem-solving, service, and time management. Determined to excel in role at your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to efficiently complete tasks. Known for reliability and an excellent work ethic. Possesses flexibility to adapt quickly to new tasks and environments.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Retail Sales Associate

UNIQLO
01.2024 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Retail Sales Associate

Cotton On Group
09.2023 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Answered questions about store policies and addressed customer concerns.

Retail Sports Specialist

Decathlon
06.2023 - 08.2023
  • In Decathlon, I was taught to manage online orders as customers ordered through the app
  • Organize sports related items like clothing, sports equipment, and others
  • Successfully managed the opening and closing procedures of the store on multiple occasions
  • Exhibited a high level of professionalism while interacting with customers and colleagues
  • Conducted regular stocktaking activities to ensure accurate inventory levels
  • Maintained accurate records of all transactions for inventory control purposes
  • Created an efficient layout for merchandise display that maximizes sales potential
  • Developed strong relationships with customers through excellent customer service skills
  • Utilized POS system to process payments quickly and accurately

Retail Sales Associate

Cotton On Kids
02.2023 - 06.2023
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Greeted customers and engaged in conversation to assess needs
  • Maintained cleanliness of work areas throughout shift according to company standards
  • Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another
  • Provided friendly and knowledgeable assistance to customers on the sales floor
  • Used POS system to process sales and refund transactions
  • Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability
  • Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
  • Explained products and services to help customers make informed decisions
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Created weekly reports detailing store sales performance metrics such as average sales per hour, day, week, month
  • Maintained a clean and organized store environment that met all safety standards

Retail Sports Specialist

Decathlon
10.2022 - 12.2022
  • Provided instructions in individual and team sports, including basketball, soccer, volleyball, softball, flag football, kickball, badminton, and ultimate frisbee
  • Cleaned and organized sales floor in accordance with company merchandising standards
  • Greeted customers and engaged in conversation to assess needs
  • Used effective communication techniques when interacting with customers over the phone or online
  • Communicated promotions and advertisements to customers
  • Developed product knowledge through research of new products and brands to help customers make informed decisions
  • Provided excellent customer service by efficiently responding to customer inquiries and needs
  • Adapted quickly to changing technologies used for point-of-sale systems or inventory tracking software
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
  • Ensured compliance with safety regulations when stocking shelves or using equipment like ladders
  • Provided feedback on products based on customer surveys or reviews
  • Worked closely with management team members to develop action plans for increasing sales volumes
  • Identified potential problems or areas for improvement in the store's layout, design, or operations
  • Worked in cooperation with management and team members to achieve sales goals
  • Monitored competition activities such as pricing changes or promotional offers
  • Assisted in training new staff members on retail processes, customer service protocols, and operational standards

Education

Nitec - Business Services

Institute of Technical Education
Singapore, Null, Singapore
01.2023 - 12.2023

GCE N Level - undefined

Punggol Secondary School
01.2019 - 12.2022

Skills

  • Providing Feedback
  • Store Opening and Closing
  • Sales Expertise
  • Cash Register Operation
  • Product and Service Sales
  • Folding Clothes
  • Customer Assistance
  • Problem-solving
  • Time management
  • FLUENT IN ENGLISH
  • Relationship building
  • Reliability and punctuality

Timeline

Retail Sales Associate

UNIQLO
01.2024 - 06.2024

Retail Sales Associate

Cotton On Group
09.2023 - 12.2023

Retail Sports Specialist

Decathlon
06.2023 - 08.2023

Retail Sales Associate

Cotton On Kids
02.2023 - 06.2023

Nitec - Business Services

Institute of Technical Education
01.2023 - 12.2023

Retail Sports Specialist

Decathlon
10.2022 - 12.2022

GCE N Level - undefined

Punggol Secondary School
01.2019 - 12.2022
Syahirah Adreana