Mission-driven Barista Supervisor with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. An accredited Coffee Master with over 12 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, leadership skills, excellent time management, work-life balance and problem-solving skills.
Hi, I’m
FASEHAH BINTE OMAR
Summary
Overview
15
years of professional experience
Work History
Starbucks Coffee Singapore Pte. Ltd
Barista Shift Supervisor
11.2011 - Current
Job overview
- Monitored customer feedback to improve barista performance and customer service.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Generated friendly atmosphere by encouraging partners to greet and speak to customers.
- Trained, scheduled, and supervised barista partners to maintain and uphold store policies and optimize staffing patterns.
- Motivated partners to achieve challenging objectives in fast-paced culinary environments.
- Trained new partners in food handling and safety protocols to boost knowledge and performance.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored food inventory and supplies to prevent waste.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
- Designed and adjusted work schedules to meet business demands.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Gym Kidz Mobile
Kids Gym Trainer
02.2011 - 10.2011
Job overview
- Projected positive atmosphere, making gym welcoming and inviting for kids.
- Provides safe environment and experience to enhance their Axial, Balance, Coordination, Loco-Motor, Manipulative, Postural and Strength through fun and challenging activities using purpose-built child-appropriate equipment.
- Develops Self-Awareness, Self-Esteem and Self-worth.
- Led group classes and activities.
Minerva Travel
Travel Consultant
09.2010 - 02.2011
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Collected, handled and documented payments for travel services and associated feels.
Starbucks Coffee Singapore Pte. Ltd
Barista
05.2008 - 08.2010
Job overview
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
Education
Madrasah Al-Ma'arif Al-IslamiahSINGAPORE
from Secondary Education
12.2008
University Overview
Skills
- Calm and Pleasant Demeanor
- Teamwork and Collaboration
- Delegating Assignments and Tasks
- Customer Service
- Barista Training
- Hand-Crafted Drink Recipes
- Coffee Machinery
- Storage Organization
- Cash Register Counting
- Credit Card Transaction Processing
- Retail, Food and Beverage Operations
- Maintain Food Safety and Quality Control
- Store Opening, Closing and Operational Procedures
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Barista Shift Supervisor
Starbucks Coffee Singapore Pte. Ltd
11.2011 - Current
Kids Gym Trainer
Gym Kidz Mobile
02.2011 - 10.2011
Travel Consultant
Minerva Travel
09.2010 - 02.2011
Barista
Starbucks Coffee Singapore Pte. Ltd
05.2008 - 08.2010
Madrasah Al-Ma'arif Al-Islamiah
from Secondary Education
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