FARZELAH SULAIMAN

• Daily interaction with other law offices, financial lenders, municipalities and county personnel
• Responsible on handling all CPF works
• Manage more than 70 files at once using time management and building a large knowledge base
• Work with other law firm, attorneys, underwriting counsel, and representatives from other title agencies to obtain the documentation and additional information needed to clear title defects
• Timeline accuracy

• Supervise team members in daily basis

• Achieve sales budget

• Completing target for yearly and monthly

• Train on customer service

• Doing all paper works

• Start of day report

• End of day report

• Weekly report

• Monthly report

• Yearly report

• Analyse all best seller and worst seller

• Store in-charge

• Completed profit and loss performance reports
• Trained and developed new associates on POS system and key sales tactics
• Organizing schedule and making reports
• Providing ongoing customer service, including giving fashion advice
• Contribute to team effort by accomplishing results as needed
• Dealing with customer service issues such as queries and complaints
• Helped drive sales goals and achieve monthly quotas
• Visual merchandising and Maintain cleanliness
• Lastly, ensure operation run.

• Greeted customers entering the store to ascertain what each customer wanted or needed

• Described product to customers and accurately explained details and care of merchandise

• Earned management trust by serving as key holder, responsibly opening and closing store

• Politely assisted customers in person and via telephone

• Communicated with vendors regarding back order availability, future inventory and special orders

• Provided an elevated customer experience to generate a loyal client

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

• Answered product questions with up-to-date knowledge of sales and store promotions

• Conducted weekly walk-through with the manager to discuss interior visual displays, including store window presentation

• Bagged, boxed or gift-wrapped sold merchandise per customer's request

• Scored in top 10% of employees in successful resolution of issues

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

• Provided ongoing guest service, including giving fashion advice

• Maintained cleanliness and presentation of stock room and production floor

• Built long-term customer relationships and advised customers on purchases and promotions

• Helped drive sales goals and achieve monthly quotas

• Dedicated to continuously improving sales abilities and product knowledge

• Learned, referenced and applied product knowledge information

• Recommended alternative items if product was out of stock.

• Greeted customer promptly

• Received customer payment

• Totaled bills and calculated taxes

• Described products and services in detail

• Created attractive displays to promote items

• Assisted customers in selecting items based on needs

• Reported security and services incidents to management

• Collected and stored coupons

• Trained new cashier on POS systems.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner

• Appropriately suggested additional items to customers to increase restaurant sales

• Promptly served all food courses and alcoholic beverages to guests

• Answered questions about menu selections and made recommendations when requested

• Regularly checked on guests to ensure satisfaction with each food course and beverages

• Managed closing duties, including restocking items and reconciliation of the cash drawer

• Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators

• Correctly calculated charges, issued bills and collected payments .

• Completed opening and closing checklists according to set standards.

• Accepted payment from customers and made change as necessary

• Apportioned and served food to facility residents, employees, or patrons .

• Assessed customer needs and responded to questions

• Cleaned and straightened work area

• Bagged merchandise by following standard procedures

• Worked with customer service to resolve issues

• Updated register logs

• Rotated stock to maintain freshness

• Operated cash register with proficiency