Farrah Nuraishah Binte Tarmidi
Summary
Graduated school in 2021 with a Filmmaking Cert and continued in a working environment temporarily. Has worked in many different working environments. Handled many problem/hard customers/clients. Resolving issues in a rightful manner. Retail has thought me many different skills, answering phone calls, giving good customer service , money handling, contribution in team meetings. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Lovisa
07.2022 - Current
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
Sales Associate
Uniqlo
06.2021 - 04.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
Library Assistant
The Japanese Association
03.2021 - 06.2021
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Collected and processed fines on overdue library materials.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
Film Production Intern
Papahan Films Pte Ltd
09.2020 - 12.2020
- Assisted with development of stories for film projects.
- Performed administrative tasks such as buying of props and wardrobe in support of production team.
- Developed promotional materials, posters and videos.
- Purchased supplies, food, props and equipment for production use.
F&B Associate
Lickerty Waffles & Ice Cream
12.2018 - 04.2019
- Preparations of ingredients before opening of the store
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Housekeeping of the store for opening and closing
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Customer Service
Challenger (Star Shield)
03.2018 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Associate
IORA Pte. Ltd
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintaining Housekeeping for opening and closing of store
Education
Nitec in Electrical Computer Networking & Communic
ITE Collage East
Higher Nitec in Filmmaking (Cinematography)
ITE Collage Central
Licenses & Certifications
02.2022
Skills
- Customer Needs Assessment
- Product Recommendations
- Customer Service
- Verbal and Written Communication
- Store Opening and Closing
- Multitasking Strengths
- POS Transactions
- Store Organization
- Microsoft Certification
- Computer Programming
- Adobe Systems Adobe Creative Cloud
- Retail Operations
- Team Management
- Mentoring and Coaching
- Operations
- Team Leadership
- KPI Tracking
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
Assistant Store Manager
Lovisa
07.2022 - Current
Sales Associate
Uniqlo
06.2021 - 04.2022
Library Assistant
The Japanese Association
03.2021 - 06.2021
Film Production Intern
Papahan Films Pte Ltd
09.2020 - 12.2020
F&B Associate
Lickerty Waffles & Ice Cream
12.2018 - 04.2019
Customer Service
Challenger (Star Shield)
03.2018 - 07.2018
Sales Associate
IORA Pte. Ltd
11.2017 - 03.2018
Nitec in Electrical Computer Networking & Communic
ITE Collage East
Higher Nitec in Filmmaking (Cinematography)
ITE Collage Central
Licenses & Certifications
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