Verified
This profile is verified using an email address.
FAROZ KHAN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Account Delivery Executive
Fujifilm Innovation Pte Ltd
09.2010 - 04.2026
- Provide day-to-day administrative and personal support
- Manage schedules, appointments, reminders, and coordination of meetings
- Draft and send messages, emails, and follow-ups
- Assist with operational coordination and business-related administrative matters
- Liaise with clients, vendors, and external and internal parties when required
- Prepare, organize, and maintain documents, trackers, and records
- Support follow-up on outstanding tasks and ensure timely completion
- Schedule Business Review meeting with customers, via Teams or Face to Face meet up.
Shipping Service Coordinator
TAG MARINE PTE LTD
01.2008 - 12.2009
- Meet up with clients on Lube oil Marketing
- Support follow-up on outstanding tasks and ensure timely completion
- Assist with ad hoc duties and responsibilities
- Able to work independently and manage tasks with minimal supervision
- Comfortable handling both administrative and operational responsibilities
- Good organizational skills and ability to multitask effectively
- Proactive, resourceful, and able to take initiative
Call centre & Service Coordinator
TYCO FIRE SECURITY
01.2001 - 02.2008
- Provided frontline customer support for alarm and security system services, handling high-volume inbound and outbound calls in a fast-paced environment.
- Coordinated closely with engineers, technicians, and internal departments to arrange site visits, follow-ups, and job completion updates, maintaining accurate records in system trackers.
- Handled customer inquiries, complaints, and troubleshooting support with professionalism, ensuring customer satisfaction and timely resolution.
- Prepared daily reports, updated case logs, and maintained documentation for operational tracking and audit purposes.
Data Control & Printing Management Officer
STANDARD CHARTERED BANK
01.1998 - 02.2001
- Managed daily data control operations, ensuring accuracy, integrity, and security of banking data
- Oversaw high-volume printing operations for customer statements, reports, and confidential documents
- Monitored print queues, resolved printing issues, and ensured timely delivery according to SLA requirements
- Coordinated with IT teams and vendors for system support, maintenance, and troubleshooting
Sales Representative
Philips Singapore Pte Ltd
03.1995 - 04.1998
- Promoted and sold Philips products to customers, achieving individual and team sales targets
- Provided product demonstrations and explained features, benefits, and usage to customers
- Built and maintained strong relationships with clients to encourage repeat business and customer loyalty
- Identified customer needs and recommended suitable products and solutions
- Key Responsibilities:
Education
NTC3
03-1988
Course or qualification - ‘N' Level
Singapore-Cambridge General Certificate Educational
05-1998
'O' Level
Workforce Skills Qualification
05-2012
Skills
- Administrative skills
- Quality management
- Team leadership
- Customer relations
- Motivation
- Team player
- Problem resolution
- Vendor negotiations
- Customer-oriented
- Interpersonal skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Power Point on Business Review.
Certification
- Fujifilm Business Innovation Lean Six Sigma Practitioner Level 1 Training Certificate February 2023
- Fujifilm Business Innovation Lean Six Sigma Yellow Belt Certificate August 2025
- Tyco Fire & Security Achieving Service Excellence Workshop September 2001
- Tyco Fire & Security Certificate of Achievement Champion Call Center of the Year 2022 Runner-up Call centre of the Year 2003 SIngapore Quality Class 2003
- Tyco Fire & Security- Silver Excellent Servcie Award October 2004
- MDIS - Staying Organized for Success 4 & 5 October 2004
Timeline
Account Delivery Executive
Fujifilm Innovation Pte Ltd
09.2010 - 04.2026
Shipping Service Coordinator
TAG MARINE PTE LTD
01.2008 - 12.2009
Call centre & Service Coordinator
TYCO FIRE SECURITY
01.2001 - 02.2008
Data Control & Printing Management Officer
STANDARD CHARTERED BANK
01.1998 - 02.2001
Sales Representative
Philips Singapore Pte Ltd
03.1995 - 04.1998
NTC3
Course or qualification - ‘N' Level
Singapore-Cambridge General Certificate Educational
'O' Level
Workforce Skills Qualification
Cycling, Swimming and Travelling
Beyond my professional qualifications, I bring a well-rounded and people-focused approach to my work. I am passionate about staying active through cycling and swimming, which have helped me build discipline, resilience, and a strong sense of personal commitment. I also enjoy travelling, as it allows me to experience different cultures and perspectives, making me more adaptable and open-minded.
I thrive in team environments and value collaboration, communication, and mutual support. Being naturally people-oriented, I enjoy building positive relationships with colleagues and contributing to a friendly and cooperative workplace. I am known for my approachable, jovial personality, which helps create a welcoming atmosphere and strengthens team morale.
Overall, I aim to contribute not just through my skills, but also by fostering a positive, energetic, and team-driven environment.