Farisha Ahmad
Summary
Human Resources Executive with 5 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
19
19
years of professional experience
Work History
Human Resource Executive
SUTL Corporation Pte Ltd
05.2015 - Current
- Managed new application/renewal/cancellation of work passes.
- Involved in full spectrum of hiring such as posting job ads, interviewed potential hires, negotiated salaries and benefits and performed reference checks. Directed onboarding programs for new employees and preparing staff pass, personal file creation.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Bolstered company culture with the introduction of employee engagement events and activities.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Managed all other administrative duties.
Passenger Service Manager
SATS Ltd
06.2013 - 03.2015
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
- Managed team member schedules and work assignments.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
Senior Cabin Crew - Purser
Air Asia Sdn Bhd
04.2011 - 06.2013
- Enhanced guest satisfaction by efficiently managing passengers on board and addressing inquiries promptly.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Maintained accurate records of passenger information while adhering to data privacy regulations.
- Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
- Contributed to revenue growth by identifying upselling opportunities within onboard amenities.
Senior Cabin Crew - Purser
Tiger Airways - Now Known As Scoot
02.2006 - 04.2011
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Provided support to crew members during emergencies, ensuring safety protocols were followed and guests were attended to appropriately.
- Contributed to revenue growth by identifying upselling opportunities within onboard amenities.
- Maintained accurate records of passenger information while adhering to data privacy regulations.
- Coordinated with event planners to facilitate successful onboard events, creating memorable experiences for guests.
- Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
- Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.
Cabin Crew
Silkair Pte Ltd
01.2005 - 02.2006
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
Nitec in Office Skills
Institue of Technical Education - West
Clementi 12.2002
5 GCE 'N' Level
Fajar Secondary School
11.2001
Skills
- Onboarding process
- Employee Relations
- Exit Interviews
- Strategic Planning
- Internal Communications
- Salary Benchmarking
- Training programs
- Policy Implementation
- Flexible work arrangements
- Organizational Culture
- Compliance
- HR policies and procedures
- Employee Surveys
- Payroll coordination
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Human Resource Executive
SUTL Corporation Pte Ltd
05.2015 - Current
Passenger Service Manager
SATS Ltd
06.2013 - 03.2015
Senior Cabin Crew - Purser
Air Asia Sdn Bhd
04.2011 - 06.2013
Senior Cabin Crew - Purser
Tiger Airways - Now Known As Scoot
02.2006 - 04.2011
Cabin Crew
Silkair Pte Ltd
01.2005 - 02.2006
Nitec in Office Skills
Institue of Technical Education - West
5 GCE 'N' Level
Fajar Secondary School
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