Faridah Bte Md Som
Summary
Dynamic Relationship Manager with a proven 17 years track record at LBBW Singapore Branch, excelling in client relationship management and retention. Recognized for consistently for enhancing customer satisfaction through tailored financial solutions and effective communication. Adept at identifying new business opportunities and fostering strong client loyalty.
Overview
25
25
years of professional experience
Work History
Relationship Manager, Corporate Banking
LBBW Singapore Branch
11.2008 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved collaborative team goals and exceeded expected performance for customer servicing.
- Identifying new business opportunities, upselling and cross-selling opportunities through diligent close collaboration with HO colleagues, market research and analysis, thus contributing to increased revenue growth.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Upkeep of knowledge on banking products to provide optimal service support.
- Strong collaboration and coordinated efforts between various departments such as Credit Risk, Operations teams, Compliance and Legal for smooth delivery of services to clients.
- Streamlining of internal processes, allowing for more accurate and efficient result.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Organized and participated in client appreciation events.
- Sharing of best practices and consistent usage of CRM tool to improve data accuracy and usability for client management.
- Participated in the development and implementation of comprehensive client onboarding process, significantly reducing time to full service activation.
- Complied with established internal and external controls and policies.
Loan Admin Executive
Bank of Tokyo Mitsubishi
05.2008 - 11.2008
- Handling and managing of customer loans, ensuring outgoing and incoming payments are received in a timely manner.
- Handling and managing loan rollovers and coordingating with Treasury for funding of loan.
- Monitoring of collaterals in a timely manner
- Collaborated with cross-functional teams (payments team), front office (Relationship Managers) to achieve successful and seamless loan processing flow, while fostering a positive work environment.
Bank Executive, Corporate and Investment Banking
DBS Bank Ltd
06.2004 - 04.2008
- Providing support for Relationship Managers.
- Providing banking support to clients by being the one point of contact for any of their banking needs.
- Retention of good client relationship through high client satisfaction level.
- In depth knowledge of banking products to ensure good understanding of client's needs.
- Built and maintained productive relationships with internal and external customers to facilitate business success.
- Coordinating between client and various internal departments for the relevant client support.
- Preparation of draft of facility documentation for review and approval of relevant department (Documentation team and Legal).
Credit Control Executive
Raffles Hospital
08.2000 - 06.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Ensure timely credit collection from corporate account holders to ensure zero or minimal bad debt.
Education
Bachelor of Science - Banking And Finance (Economics)
University of London
SIM, Singapore 01-2000
Diploma in Economics - Economics
London School of Economics
SIM, Singapore01-1997
Skills
- Strong knowledge of Loan structuring and cross-selling products
- Good team player and collaboration among various departments/stakeholders communication
- Proven track record in customer service excellence (20 years)
- Good & timely problem-solving and multitasking capabilities
- Excellent and effective communication and negotiation skills
- Critical thinking, adaptability and flexibility
- Customer relationship building and development
- Self motivated with good interpersonal skills
- Good knowledge of Know Your Customer
- On-going quality improvement initiatives
Hobbies
During my free time, I like to travel and explore mountain biking trails.
I also love to cook and take long walks or go hiking.
Timeline
Relationship Manager, Corporate Banking
LBBW Singapore Branch
11.2008 - Current
Loan Admin Executive
Bank of Tokyo Mitsubishi
05.2008 - 11.2008
Bank Executive, Corporate and Investment Banking
DBS Bank Ltd
06.2004 - 04.2008
Credit Control Executive
Raffles Hospital
08.2000 - 06.2004
Bachelor of Science - Banking And Finance (Economics)
University of London
Diploma in Economics - Economics
London School of Economics
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