FARID ADNAN
Project Manager
Klang
Summary
Detailed-oriented and result driven Project Manager with hands-on experience in Project Management deliverables - project planning and development, forecasting budget for the project, managing the resources allocated for the projects, syndication with Management for project strategic decision-making and engagement with stakeholders the progress of the project. Significant exposure in managing operations of the project plus Business Development with significant achievement has added value to what it has to offer.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Project Manager
EVO Business Consulting Sdn Bhd
01.2022 - Current
- Responsible as a main focal point of contact with clients, training provider on the scholar’s programme management to ensure all in accordance with the framework set by Yayasan Peneraju.
- Responsible for ensuring the quality and timely analysis of enrolment, scholar’s performance been managed and shared with Yayasan Peneraju for future enhancement.
- Responsible in strategizing, planning and managing the team members to ensure the team deliverables are aligned with the key elements that was as Programme Manager for Yayasan Peneraju.
- To define and manage the expectations of key stakeholders by communicating on the progress of the project based on the project milestone.
- Representing Yayasan Peneraju as Programme Manager for any outreach activities / event (Career Fair, Engagement with Companies or Universities in promoting the certification programme of Yayasan Peneraju.
- Responsible for planning and forecasting the budget for the project and presented it to Yayasan Peneraju for syndication and approval.
- Analyzed the detailed reports and ensured the team performance by reviewing any process enhancement and decide on the action plans to meet team goals.
- Achievement:
- Leading the project to achieve 114% or 3,436 pax of scholars (from the target of 3,000 pax) enrolled into YP programme from 2022 until 2023
- Achieved 180.61% of outreach activities - execute the marketing activities such as Engagement with Companies and Universities, Career Fairs and leveraging on social media platform.
- Successfully secure 2 new projects under Yayasan Peneraju and 1 project contract extension of the current project worth RM5.526 million in 2024.
- Lead the CSR Programme “Jalinan Kasih” Bersama Rumah Bakti Nur Ain, Bangi, Selangor.
Assistant Manager, Sales Enablement
TELEKOM MALAYSIA BERHAD
01.2016 - 01.2019
- Partners Program Pack - Responsible in crafting & developing the Partners Program Pack which serves as Guide for new partners onboard to have better understanding on the engagement with Sales team via various channel towards achieving Joint Account Planning & Joint GTM.
- Sales Engagement - Fronting the Engagement Sales with Sales & Pre-Sales team both HQ & States and act as mediator between Product Owner & Partners & Sales.
- Webinar Enablement Program - Develop & Manage the Sales Enablement Program via Webinar (Web Seminar) - to equip the sales & pre-sales on the right knowledge & skillsets on the product & solution.
- Achievement:
- 1. Webinar Program Plan - Successfully develop the Series of Webinar Program for Sales & Pre-Sales via Thursday’s Byte Webinar Session using Panopto (web-based application for video recording.
- 2. Partners Program Pack - Has develop the Partners Program Pack for the Onboard Partners as guideline especially in engaging with the stakeholders in TM ONE.
- 3. Sales Workshop - Successfully lead the execution of workshop for Aruba in July 2018 & HPE in October 2018 with reasonable turn up for Sales & Pre-Sales.
Acting Manager, HC ICT & Support
VADS BERHAD
01.2013 - 01.2015
- Industrial Relation & Employee Relation - Responsible in managing end to end Disciplinary Management relating to employees based on the Company rules & regulation to ensure Company practice are in align with Industry practice. Scope of work also includes handling the Domestic Inquiry session; be a liaison & advisor to Business Unit regarding any disciplinary issues.
- Performance Management - Involved in planning, setting up the KPI for the respective business unit and help to administer the performance evaluation via Managing Annual Performance Systems following Company’s Performance Management process.
- Consequence Management - Overview the planning & execution of the Employee Performance Enhancement (EPE) for the development of the staffs and set the focus consistent with the business strategy & direction.
- Training Development - Responsible in planning and organizing the ICT BPO Product Training program for the Sales Specialist in VADS & at LOBs on the ICT & BPO product & services to equip them with the right knowledge & skill sets in handling the ICT & BPO product and services.
- Achievement:
- - Re-Org Structure - Has crucially involved Change Management Office for the Re-Org structure of ICT Team in 2012.
- - ICT BPO Training - Successfully managing the ICT BPO Product Training across nationwide and involved as Presenter (Represent HR) on the Sales Commission Plan.
Assistant Manager, Performance Reward Management
VADS BERHAD
01.2012 - 01.2013
- IR / ER - Handling and managing end to end Disciplinary issues related to employees has been one of the key job scopes for this position. This is inclusive of establishing & updating the Disciplinary process, planning and execute the Domestic Inquiry action item & also create awareness to employee on Do & Don’t.
- Training & Development - Responsible in planning & arranging the Sales Enablement Program to enable and equip the Sales & Pre-Sales team with the right knowledge and skillsets on how to sell or propose the ICT / BPO Solution to target market.
- Performance & Reward Management - Responsible in planning, managing the employee Annual Performance Rating which also includes Administer the Annual Performance Systems i.e. MAPS, Leadership Competency Index / 360 Degree Feedback, ICSI etc.
- Consequent Management - Responsible in planning & execute the performance improvement program or EPE for the staffs for their development by setting up the reasonable target which in line with Company Objective
Assistant Manager, HCBP
VADS BERHAD
01.2009 - 01.2011
- Compensation & Benefits - Responsible in planning, managing and handling the Compensation & Benefits of staff under VADS Contract i.e. Leave Management, Staff movement issues and procedures in an efficient and timely manner & Monitoring / Review staff performance on yearly basis.
- IR & ER - Handling and managing end to end Disciplinary issues related to employees which are inclusive of establishing & updating the Disciplinary process, execution of Domestic Inquiry session & create awareness to employee on Do & Don’t to ensure the HR policies are in place.
- Headcount & Attrition Management - Managing the attrition of projects under TM Technical Contact Centre and to ensure effective cost management objectives are in line with the Company’s business objective.
Staffing Consultant
KELLY SERVICES MALAYSIA SDN BHD
01.2008 - 01.2009
- Sourcing - Responsible searching / head hunting the suitable candidate for the CSR position in BPO Contact Centre namely, TM100 Streamyx & Celcom.
- Interviews - Responsible in identifying the suitable candidate for the available position in BPO Contact Centre & conduct a briefing session on the position before they sit for Interview sessions.
- Placement - Responsible in ensuring the documents of the successful candidate has been obtained & completed before updating the data of selected candidates in DEX (Database) before the Intake.
- Induction - To liaise with clients on the induction sessions for the successful candidate.
Education
Bachelor of Corporate Administration (Hons.) - Corporate Administration
Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor 01.2003 - 01.2007
Professional Stage -1 ICSA - undefined
Institute Chartered Secretary Administration
01.1998 - 01.2002
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Batu Lintang
Kuching, Sarawak 01.1994 - 01.1997
Skills
Programme Management Skill
Project Management Skill
Disciplinary Management
Performance & Consequence Management
Team Management
Good Communication Presentation Skills
Team player
Service and Support
Strong Work Ethic
Great Attention to Detail
Microsoft Word
Power Point
Microsoft Excel
SAP
HRMS
Strategic planning
Team collaboration
References
Available upon request
Interests
Movies, Travel, Singing, Play Bowling
Accomplishments
- Participate in Employment Act 1965 Training
- Participate in Domestic Inquiry Training by TM Group IR
- Outstanding Team Q1, 2009 Award Kelly Services Recruitment Team
- Winner for VADS Bowling Tournament (Team Category)
- Participants in VADS 2016 Futsal Tournament
- Committee of Change Management Office (CMO)
- Involved in HR Improvement Plan through Contact Centre Rationalization - on Movement for Contact Center agents
- Involved as Committee in TM Career Fair 2012
- Committee for UCaaS CCaaS GTM Summit 2016 - collaboration between TM - VADS - Cisco
JOB PREFERENCE
- Willing to Travel
- Possessed Own Transport
- Availability after 1 month notice
Timeline
Project Manager
EVO Business Consulting Sdn Bhd
01.2022 - Current
Assistant Manager, Sales Enablement
TELEKOM MALAYSIA BERHAD
01.2016 - 01.2019
Acting Manager, HC ICT & Support
VADS BERHAD
01.2013 - 01.2015
Assistant Manager, Performance Reward Management
VADS BERHAD
01.2012 - 01.2013
Assistant Manager, HCBP
VADS BERHAD
01.2009 - 01.2011
Staffing Consultant
KELLY SERVICES MALAYSIA SDN BHD
01.2008 - 01.2009
Bachelor of Corporate Administration (Hons.) - Corporate Administration
Universiti Teknologi MARA (UiTM)
01.2003 - 01.2007
Professional Stage -1 ICSA - undefined
Institute Chartered Secretary Administration
01.1998 - 01.2002
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Batu Lintang
01.1994 - 01.1997