Farhan Chand
Summary
Proven track record in customer service and problem-solving, demonstrated at Agape by effectively managing high-stress situations and enhancing customer loyalty. Skilled in active listening and critical thinking, I improved team productivity at NF Courier and streamlined operations. Achieved satisfactory resolutions, boosting company reputation and operational efficiency without exceeding a single numerical percentage.
Overview
1995
1995
years of professional experience
Work History
Customer Service Representative
Agape
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Coordinator
NF Courier
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Customer Service
Fritz Logistics
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service
Airbone Freight
Bellman
Ritz Carlton
Operations Assistance
Sats
Bell Man
Pan Pacific
06.1994 - 12.1994
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
Education
N Level - N Level
Maju Secondary
Dakota 12.1990
Psle - Primary
Opera Estate Primary School
Opera Estate12.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Timeline
Bell Man
Pan Pacific
06.1994 - 12.1994
Customer Service Representative
Agape
Coordinator
NF Courier
Customer Service
Fritz Logistics
Customer Service
Airbone Freight
Bellman
Ritz Carlton
Operations Assistance
Sats
N Level - N Level
Maju Secondary
Psle - Primary
Opera Estate Primary School
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