Summary
Overview
Work History
Education
Skills
Timeline
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Farawahidah Binte Wahidin

Farawahidah Binte Wahidin

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Lean Bento
10.2022 - 10.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Dealing with food and also assist with the paperwork of the delivery invoices.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Call Agent

Connect Centre
01.2021 - 01.2022
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Supported colleagues in handling complex cases, fostering a collaborative work environment.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Maintained contact with customers to request referrals.
  • Attended training to stay up to date with new products and service offerings.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Connected callers with appropriate professional, department, or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Kept records of calls placed and charges incurred.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.

Education

GED -

SEAB O'LEVEL
TEBAN GARDEN
01.1992

Skills

  • Scheduling
  • Spreadsheet Management
  • Clerical Support
  • Filing
  • Data Entry
  • Office Administration
  • Inventory Systems
  • Microsoft Excel
  • Computer Skills
  • Customer Service
  • Microsoft Word

Timeline

Administrative Assistant

Lean Bento
10.2022 - 10.2023

Call Agent

Connect Centre
01.2021 - 01.2022

GED -

SEAB O'LEVEL

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Farawahidah Binte Wahidin