FARA SHAZREEN BINTE RAZALI
Summary
Dynamic Store Manager at Starbucks with a proven track record in customer relations and problem-solving. Expert in inventory control and team leadership, successfully enhancing sales performance and customer satisfaction. Skilled in multitasking and organization, fostering a collaborative environment that drives results and promotes a positive store experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Starbucks
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Promoter
Neuron Mobility
08.2018 - 06.2019
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers at outdoor events to encourage product sampling.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Trained new team members in sales techniques and company protocols
- Launched product and promoter teams in other cities like Bangkok and Cyberjaya.
- Communicated effectively with internal team members, management, and representatives from other departments, ensuring a cohesive collaboration toward shared goals.
Education
No Degree -
Pioneer Junior College
Singapore, Null, Singapore12-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Recruiting and hiring
- Work Planning and Prioritization
Timeline
Store Manager
Starbucks
08.2022 - Current
Sales Promoter
Neuron Mobility
08.2018 - 06.2019
No Degree -
Pioneer Junior College
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