Faraliza Yasin

• Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
• Improved overall client satisfaction rates by implementing new training programs for frontline staff.
• Ensure the overall safety and well-being of the residents during the programmes and activities that are carried out in-house and externally.
• Facilitate the daily operational routine of the halfway house
• Ensure the daily needs of the residents and operational requirements of the halfway house are being met.
• Enforce process for residents checking in/out of the halfway house on a daily basis.
• Provide daily updates on the headcount and other activities/incidents (if any) throughout the tour of duty. Any unusual movements should be highlighted and reported to the relevant parties.
• Ensure a seamless transition during handing over of shift duties. Responsible to ensure that all outstanding matters are promptly followed up with and clearly communicated to the next duty personnel
• Provide logistical support to residents during their stay in the halfway house
• Work closely with Programme team in the case management of residents, that is , monitor and maintain proper records on the progress, movement, and relevant information pertaining to the residents.
• Assist in grievance handling, carrying out preliminary investigation of incidents and/or disciplinary issues.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
• Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
• Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
• Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.

• Manage the day to day operations of the park
• Effective budgetary management and reporting for the Attractions Department to include both labour and non-labour overheads as well capital plans to support the park presentation
• Providing evidence and reports of KPIs to Director on a weekly basis
• Identifying business risks and opportunities through the analysis of information and results
• Taking full responsibility for the day to day running of all operational areas
• Promoting a positive health and safety culture on site Setting and achieving operational goals
• Working alongside other Managers on site to deliver continuous efficiencies and cost savings.
• Driving best practice standards and processes across the business
• Develop the operating manuals, standard operating manuals and general operating manuals.
• Develop the various checklists for operations.
• Updates and enforced company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions.
• Perform other duties as assigned.

• Part of the Pre-Opening team for both Motion gate and Bollywood Parks.
• Manages the day to day operations of Motion gate’s show and attractions while providing a safe environment.
• Responsible for opening or closing (Attractions 1) the attractions department and duty manager of the day depending on scheduled shift.
• Works with opening/closing attractions Supervisors/Team Leads to ensure attractions are appropriately staffed and operationally ready for park opening.
• Responsible for any technical ride down times, guest situations, special events, park programme and other task related to the everyday park operations.
• Deliver all departmental KPIs, including rides per head and capacity targets, presentation standards, queue time accuracy and operational ride availability.
• Develop the operating manuals, standard operating manuals and general operating manuals.
• Develop the various checklists for operations.
• Updates and enforced company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions.
• Manages daily labour and looks for a way to improve overall efficiency of attraction operations.
• Monitor and adjusts labour hours and budgets according to attendance level, operating needs and other variables.
• Ensure all team member schedules, performance appraisals and documentation are completed in a timely and consistent manner.
• Perform other duties as assigned.

• Supervises operation of a group of rides and shows monitoring safety, service, efficiency and show.
• Provides and ensures that exemplary guest service is maintained at all times.
• Performs Duty Supervisor role as the area contact providing communication for Attractions Operations during daily operation.
• Provides work direction counseling, coaching and performance reviews to hourly attraction crew member.
• Provides development of attraction Crew Members, Relief Leads and Status Leads.
• Ensures daily operating logs and employee records are accurately maintained.
• Ensures that all safety procedures are understood and followed by providing up to date safety training to all Attractions Team Members and ensuring that all training sign-offs are completed and updated.
• Develop the working instructions and various checklist Maintains proper staffing levels on an ongoing basis; monitors and communicates needs to Attractions Management.
• Performs proper, accurate and timely administration of daily payroll.

(Pre-Opening Team) Attraction Team Lead - Universal Studios Singapore, Resort World Sentosa

• Learn about the attraction from the ride manufacturers and helped develop the working instructions and various checklists.
• Train team members during attraction cycling and also offer that for the attraction to open for guests
• Supervise the operations at ROM for a safety, efficiency and service standpoint while covering the duty of a team leader
• Maintain high level of guest services and train new team members and keep track of all training and development in the attractions
• Liaise with Technical Services and Facilities Management to organize and maintain all faults/defects in the building

(On training) The Amazing Adventure of Spiderman, Island of Adventure, Universal Studio Orlando

• Responsible for the safe operation
• Assist guests with directions and information about Universal Studios Florida and Island of Adventure Respond to Guest situation and manage large groups
• Maintain overall cleanliness and efficient operations
• Maintain a smile and pleasant attitude and interact with guests in a “themed” manner (Internship)