FARAHZILAWATI ZAHAR
Summary
- A dedicated and responsible registered nurse who has been in the healthcare industry for 16 years specializing in pediatrics setting. A committed Nurse Manager/Nurse Clinician for the past 8 years with professional experience. I assume the jobs responsibility as both a manager and a clinician in ensuring excellence services is provided to the customer in areas of ward and patient care and professional staff management daily.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
NURSE MANAGER
GLENEAGLES HOSPITAL
04.2021 - 04.2023
- Set up newly assigned VVIP ward
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Manage 6 nurses and nursing activities 6 -bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards in VVIP ward.
Nurse Manager /Clinician
KK WOMEN'S AND CHILDREN HOSPITAL
07.2014 - 02.2021
- I am accountable and responsible for the ward management and operations, patient care management and operation, staff orientation, clinical education/training and professional staff development within the department
- Serves as a clinical role model and resource person on clinical problem solving and professional issues for the nursing staff
- Supervises and guides staff to ensure safe, competent and quality patient care; and compliance with clinical standard
- Able to assess, evaluate and take corrective action on care rendered by the team of nurses to maintain the highest standard of care
- As part of management I will investigate and reply to patient's/caregiver's feedback and conducts service recovery as necessary
- Provides feedback on staff's work performance objectively and discusses their strengths and weaknesses for improvement through counseling, career development plan and performance appraisal
- In managing staff career advancement I identify, engage and support staff in their career development planning and learning needs to achieve professional aspirations
- I do play a role in resource and finance management in ensuring the use of resources is maximized and maintains cost efficiency.
KK WOMEN'S AND CHILDREN HOSPITAL
06.2006 - 02.2021
Senior Staff NurseJuly
01.2011 - 07.2014
- Provides advanced level of specialised nursing care to patient
- Contributes actively in developing the clinical competency of the new nurses by preceptoring, coaching and mentoring and organising clinical development programmes
- Able to participate in all activities related to ensuring a safe and clean environment as well as smooth running of the ward
- Actively involve in ward audits and etc.
Staff Nurse
06.2006 - 07.2011
- Work as a registered nurse in Surgical/Medical pediatrics ward and provides direct patient care under the supervision of Senior Staff Nurse
- I am accountable and responsible for delivering safe and competent nursing practices
- I am able to perform a variety of procedures that meet the patient's physical and emotional needs
- Delivers and evaluates general health education for patients and their significant others
- Work closely together with the senior nurses in maintaining safe and clean environment for patient and significant others.
Education
Bachelor - Nursing
La Trobe University
Advanced Diploma - Orthopaedics
Nanyang Polytechnic
Diploma - Nursing
Nanyang Polytechnic
Service from the heart I - undefined
Administration of Intravenous Medication Course - undefined
Skills
- Staff Leadership
- Policy Optimization
- Fast Learner
- Unit Oversight
- Quality Improvement
- Work Planning and Prioritization
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Multitasking and Organization
- Nursing Staff Management
- Nursing Performance Assessment
- Staff Development
Accomplishments
- As Patient Safety Lead (PSL) for medical ward in year 2018, I am responsible to assist members of the unit, department or division in advocating safety, championing patient safety initiatives and promoting safety awareness in their work environment
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
NURSE MANAGER
GLENEAGLES HOSPITAL
04.2021 - 04.2023
Nurse Manager /Clinician
KK WOMEN'S AND CHILDREN HOSPITAL
07.2014 - 02.2021
Senior Staff NurseJuly
01.2011 - 07.2014
KK WOMEN'S AND CHILDREN HOSPITAL
06.2006 - 02.2021
Staff Nurse
06.2006 - 07.2011
Bachelor - Nursing
La Trobe University
Advanced Diploma - Orthopaedics
Nanyang Polytechnic
Diploma - Nursing
Nanyang Polytechnic
Service from the heart I - undefined
Administration of Intravenous Medication Course - undefined
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