Farah Vie Merriam Genobaten
Head Of Corporate Services
Summary
Over 15 years of experience in managing the organization
development, legal and compliance, talent management, resource management, facilities management and administration of multinational companies, with a specific expertise on offshoring and business process outsourcing in the financial services industry.
Overview
24
24
years of professional experience
Work History
Head of Corporate Services
PSO Manila | Pepper Money
BGC, Taguig City, Philippines
03.2018 - Current
- Responsible for corporate support operations including management and oversight of Human Resources, Office Administration, Facilities, Legal and Compliance functions
- Works alongside the Country Head, providing strategic guidance in building and managing the operational infrastructure required to support the organization
- Works closely with Australian counterparts and stakeholders in the implementation of strategic plans and working towards the strategic direction of the business
- Provides operational support and advice to senior management on matters concerning talent development, resource management, vendor management, industry benchmarking and local legislation
- Provides the strategic direction for the entire Corporate Services department towards achieving the goals of the business
- Possesses strong leadership skills by managing projects from start to finish
- Demonstrated creativity and resourcefulness through the development of innovative solutions through maximizing both talent and technology
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Skilled at working independently and collaboratively in a team environment
- Proven ability to develop and implement creative solutions to complex problems
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written.
General Manager
Boutique Outsource Solutions
Pasig City, Philippines
10.2014 - 02.2018
- Responsible for managing all contractual agreements from an operational perspective and ensures that realistic and practical commitments are made to clients and vendors alike whilst ensuring that agreements made by the company are consistently met
- Ensured contingency plans are in place for all services
- Provides strategic guidance to the department managers/clients to ensure service delivery
- Managed multiple services across the organization and provides strategic direction and leadership to the teams so that they consistently meet/exceed performance metrics
- Managed the governance process around resource planning, recruitment, training, and other development plans for the company's employees whilst working closely with the Operations Managers
- Created a high performance, fair and exciting work environment that provides motivation and development opportunities for all teams.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Senior Manager - Human Resources, Administration & Accounting
Ezy Service Centre (Philippines)
Pasig City, Philippine
07.2010 - 10.2014
- Managed the day-to-day operations of the Human Resource, Administration and Accounting departments within the Philippine operations
- Drove policy formulation, process improvement and change management
- Managed all legal, compliance and accreditations concerns, especially pertaining to all Philippine government requirements
- Served as the main contact person of counterparts and stakeholders within affiliate offices in Australia, Singapore & Vietnam
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Implemented and developed operational standards, policies and procedures.
- Reported directly to the CEO.
Human Resources Manager
Ezy Service Centre (Philippines)
Pasig City, Philippines
07.2010 - 06.2012
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Property and Leasing Manager
Richfield Properties Inc.
Makati City, Philippines
11.2009 - 06.2010
- Manages the leasing of all commercial properties of Richfield Properties including the negotiation of lease agreements on behalf of the company
- Maintains knowledge of competitive product types and transactions in the market
- Develops strong relations with tenants and property owners to ensure the continues harmony between tenants, property/unit owners and the property manager
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Assisted in the acquisition of new properties by providing comprehensive financial analysis and property evaluations, ensuring sound investment decisions for the company.
- Reports directly to and provides periodic assessments to the President.
Executive Assistant to the Managing Director
DMCI Homes
Makati City, Philippines
02.2008 - 11.2009
- Coordinated with key officers of all key departments to maintain efficient workflows
- Assisted in the drafting and review of policies and workflows
- Provided and maintained updated information on issues regarding the programs and projects for the Managing Director
- Prepared and collated all data/information/files and reports
- Screened and prepared outgoing communications on behalf of the office of the Managing Director.
Chief of Staff, Office of the Commissioner
Commission on Human Rights of the Philippines
Quezon City, Philippines
10.2003 - 11.2007
- Directed and coordinated the administrative functions of the office, including, but not limited to establishment and managing the office systems, performance management of all office personnel
- Coordinated with other government and foreign agencies regarding the Commission's programs and cooperations
- Prepared and drafted policies and speeches pertaining to the operations of the Commissions office as well as human rights issues
- Participated in policy formulation
- Screened and prepared official communications for the Commissioner, both internal and external
- Reviewed cases and complaints of violations and prepared the relevant memorandum orders for the Directors in the Central and Regional offices
- Reported directly to the Commissioner.
Investment Promotions and Development Coordinator
Chamber Of Commerce & Industry Of Iligan City
Iligan City, Philippines
02.2000 - 10.2003
- Supervised and coordinated the planning and implementation of the promotions and development activities of the Chamber
- Coordinated with government agencies and the business community in the planning and implementation of special events such as trade fairs, exhibits and business fora
- Represented the Chamber and the city government of Iligan City to the United Nations Industrial Development Organization (UNIDO) provide technical assistance to micro and small enterprises.
Education
Graduate Diploma in Organization Development -
De La Salle - College of St. Benilde
Manila, PhilippinesBachelor of Laws -
Mindanao State University - Iligan Institute of Technology
Iligan City, PhilippinesBachelor of Arts in Business Administration (Management) -
Silliman University
Dumaguete City, PhilippinesSkills
Organizational Skills
Relationship Building
Team Management
Corporate Communication
Customer Service
References
Available upon request.
Timeline
Head of Corporate Services
PSO Manila | Pepper Money
03.2018 - Current
General Manager
Boutique Outsource Solutions
10.2014 - 02.2018
Senior Manager - Human Resources, Administration & Accounting
Ezy Service Centre (Philippines)
07.2010 - 10.2014
Human Resources Manager
Ezy Service Centre (Philippines)
07.2010 - 06.2012
Property and Leasing Manager
Richfield Properties Inc.
11.2009 - 06.2010
Executive Assistant to the Managing Director
DMCI Homes
02.2008 - 11.2009
Chief of Staff, Office of the Commissioner
Commission on Human Rights of the Philippines
10.2003 - 11.2007
Investment Promotions and Development Coordinator
Chamber Of Commerce & Industry Of Iligan City
02.2000 - 10.2003
Graduate Diploma in Organization Development -
De La Salle - College of St. Benilde
Bachelor of Laws -
Mindanao State University - Iligan Institute of Technology
Bachelor of Arts in Business Administration (Management) -
Silliman University