Farah Syuhada Binte Zakir
Summary
Looking forward for a challenging environment where i can refine my skills and expand my knowledge for the growth organization as well as well my personal goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Server
Pacific Manpower
01.2014 - 01.2016
- Good team player
- Performed in fast-paced environment
- Display professionalism and good customer service
Customer Service Officer (Part-Time)
EnergyOne, SAFRA Punggol
01.2016 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Admin and assists in other ad-hoc duties.
Senior Retail Assistant
Lovisa
07.2017 - 02.2020
- Display professionalism and good customer service.
- Multitasking.
- Visual merchandising.
- Promoted business development by building and maintaining relationships with new customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Assists in some other ad-hoc duties.
Telemarketing Sales Representative
Marriotts Vacation Club International (MVCI)
03.2020 - 05.2020
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Membership Services Representative
EnergyOne, SAFRA Toa Payoh
01.2020 - 01.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Admin and assists in other ad-hoc duties.
Sales Executive
EighteenMotto
06.2021 - 04.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers.
- Built customer loyalty and retention by delivering excellent sales service.
- Assists in ad-hoc duties
Education
PSLE -
Ngee Ann Primary School
N-Level -
Ngee Ann Secondary School
Nitec in Business Services -
ITE College Central, AMK
Skills
- Communication
- Teamwork
- Proactive
- Service Oriented
- Computer Skills
- Flexibility
- Professionalism and strong work ethic
- Learning/Adaptability skills
- Self Management skills
Accomplishments
Certificates
- Completion for Social Innovation and Enterprise Programme (10/2010-07/2011)
- Completion for Conversational Chinese (01/2011-05/2011)
- Participation for NAS Young Innovator Award, Gold Award (2011)
- Achievement for Leadership, Sentosa Camp Challenge (03/2012)
- National Youth Achievement Award Singapore, Bronze Award (11/2012)
- Completion for the "A Leader's Journey For The Youth" OBS, (06/2012)
Certification
Certificates
- Completion for Social Innovation and Enterprise Programme (10/2010-07/2011)
- Completion for Conversational Chinese (01/2011-05/2011)
- Participation for NAS Young Innovator Award, Gold Award (2011)
- Achievement for Leadership, Sentosa Camp Challenge (03/2012)
- National Youth Achievement Award Singapore, Bronze Award (11/2012)
- Completion for the "A Leader's Journey For The Youth" OBS, (06/2012)
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Sales Executive
EighteenMotto
06.2021 - 04.2022
Telemarketing Sales Representative
Marriotts Vacation Club International (MVCI)
03.2020 - 05.2020
Membership Services Representative
EnergyOne, SAFRA Toa Payoh
01.2020 - 01.2021
Senior Retail Assistant
Lovisa
07.2017 - 02.2020
Customer Service Officer (Part-Time)
EnergyOne, SAFRA Punggol
01.2016 - 07.2017
Banquet Server
Pacific Manpower
01.2014 - 01.2016
PSLE -
Ngee Ann Primary School
N-Level -
Ngee Ann Secondary School
Nitec in Business Services -
ITE College Central, AMK
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