Farah Armira Binte Md Idris

In-Charge responsibilities

• Attained IC role within 3 years of working
• Made daily rosters and delegate duties.
• Refined standard-operating-procedure(SOP) for the pharmacy for maximum efficiency.
• Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
• Orientate visitors and students that came for Knowledge-Based-Learning.
• Conduct assesments for confimed technicians.

Hands On

• Developed and implemented improvements to pharmacy organization system.
• Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
• Well versed in operating the Swisslog/ROWA/Pyxis Machine(Automation that cuts and package medication individually). Technical and software.
• Supervised technicians on operating Swisslog/ROWA/Pyxis machine.

Daily Responsibilities

• Processing of prescriptions and dispensing of medication.
• Counseling of patient.
• Medical intervention

Medication Safety Team

• Present medication error and set up assessment for department
• Reviewed feedback on how to prevent future medication errors from re-occurring.

Stocks Team

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Work Safety Hazard(WSH) team

• Ensuring the work environment is safe and rectify any potential hazard.
• Performed walk-about with auditors to safeguard work place safety meets the regulation and standard.

• Improved efficiency in the pharmacy through effective inventory management and organization of medications.
• Prepared sterile compounding products using aseptic techniques, maintaining strict adherence to safety protocols for quality assurance.
• Increased efficiency of prescription processing by effectively utilizing pharmacy software systems for data entry and label generation.
• Streamlined medication dispensing process by implementing an efficient workflow system, resulting in reduced waiting times for patients.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.