FARAH UMAIRAH BINTE FESHAL
Summary
Clinic Manager with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results. Key skills include operational management, team leadership, and patient care excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Manager
NEMG
07.2022 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Clinic Assistant - Senior Clinic Assistant
NEMG
07.2015 - 07.2022
- Supported physicians during minor clinical surgeries and procedures, enhancing workflow efficiency and patient care
- Conduct venipuncture and perform ECGs for patients, ensuring accurate diagnostics and improved patient care
- Executed the packing and labeling of medications, ensuring accurate dispensing and contributing to improved operational efficiency
- Processed cash and card payments while providing tailored financial advice to patients, resulting in increased patient satisfaction and improved financial literacy
- Coordinated appointment scheduling and provided specialist recommendations to patients, enhancing access to appropriate care and improving patient satisfaction
- Managed the filing of patient medical records, ensuring accurate organization and retrieval, which enhanced administrative efficiency and improved patient data accessibility
- Processed corporate medical insurance claims and CHAS applications, resulting in timely reimbursements and improved financial efficiency.
Retail Assistant
My Little Shoppers
01.2014 - 01.2015
- Greeted and assisted customers, enhancing their overall shopping experience and fostering customer satisfaction
- Coordinated deliveries for customer orders and executed self-delivery for urgent requests, ensuring timely fulfillment and enhancing customer satisfaction
- Responded to customer inquiries via calls and emails, enhancing customer satisfaction and ensuring timely resolution of issues
- Received stocks and organized merchandise on shelves, ensuring an efficient shopping experience for customers
- Maintained a clean and organized store environment while ensuring security protocols were followed, contributing to a safe shopping experience for customers
Retail Assistant
Jewel Lish
01.2013 - 01.2014
- Greeted and assisted customers, enhancing their shopping experience and contributing to increased customer satisfaction
- Oversaw store inventory management and conducted comprehensive stock audits, resulting in improved accuracy and efficiency in inventory tracking
- Balanced the cash register with receipts to ensure accurate financial records and maintain accountability
- Monitored and enforced security protocols within the store, reducing incidents of theft and enhancing overall safety
- Managed payment responsibilities, ensuring timely and accurate processing of transactions to enhance financial operations
- Enhanced the store's social media presence by creating and executing promotional campaigns, resulting in increased customer engagement and sales
Education
Diploma - Diploma in Health Sciences (Health Management)
Republic Polytechnic
Singapore02-2024
O'Level -
Northbrooks Secondary School
Singapore01-2012
N'Level -
Northbrooks Secondary School
Singapore01-2011
PSLE -
Xishan Primary School
Singapore 01-2007
Skills
- Administrative leadership
- Organization
- PDPA compliance
- Clinical management
- Employee training
- Medical billing
- Basic life support for health care providers (BLS)
- Patient care coordination
Certification
- Phlebotomy - HMI Institute of Health Sciences (2021)
Languages
English
Malay
Timeline
Clinic Manager
NEMG
07.2022 - Current
Clinic Assistant - Senior Clinic Assistant
NEMG
07.2015 - 07.2022
Retail Assistant
My Little Shoppers
01.2014 - 01.2015
Retail Assistant
Jewel Lish
01.2013 - 01.2014
Diploma - Diploma in Health Sciences (Health Management)
Republic Polytechnic
O'Level -
Northbrooks Secondary School
N'Level -
Northbrooks Secondary School
PSLE -
Xishan Primary School
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