FARAH ULFAH BINTE RAHIM
Singapore
Summary
I am a graduate of Institute of Technical Education (ITE) with a NITEC Certificate in Business Services of Year 2022. In my course of study, I have acquired skills such as problem solving, customer relationship and effective communications just to name a few. My internship had greatly put my knowledge and skills to test with engaging with the various stakeholders in the company.
I am also fortunate to have worked with the Immigration and Checkpoint Authority (ICA) where I have had the opportunity to attend countless of cases and handling with various kinds of travelers from all over the world. I have dealt with many ranging from different kinds of background and I have managed to overcome and deal with these kind of situations whenever it becomes a challenging one.
I am certain that I would make significant contributions to your company because:
My personal attributes include empathy, objectivity, as well as driven. I am proficient at interacting with people from diverse backgrounds. I would sincerely appreciate an opportunity to be part of the company and show how my background experience can benefit your outstanding company.
Overview
2026
2026
years of professional experience
Work History
Enforcement Support Officer
WSH Experts Pte Ltd (HSA)
01.2025 - Current
- Generate Notice of Composition for offenders
- Monitor payments for cases and call offenders to remind of their payment
- Generate Notice to Attend Court letters to offenders
- Sending offenders for screening
- Other enforcement supports assigned by Supervisor
- Coordinated support activities to enhance operational efficiency across departments.
- Streamlined documentation processes, increasing accuracy and reducing retrieval time for critical information.
- Created, prepared, and delivered reports to various departments.
Checkpoint Officer
Immigrations Authority Checkpoints (ICA)
01.2023 - 2024
- Perform customer experience research
- Counter duties
- Ensuring both security and customer service are present
- Ensuring border Security
- Applying organizational guidelines & standard operating procedures at work
- Certified first aider
- Certified to hold a firearm
- Passed the law exam
- Coordinated operational workflows to enhance efficiency.
- Enforced laws and regulations to maintain public safety and order.
- Utilized excellent communication skills when interacting with diverse populations.
Intern & Part-time Admin in ISL (In-Store Logistics)
Ikano Pte Ltd
01.2022 - 01.2022
- Ensuring that the scheduled containers is being received & unloaded
- Working with external & internal party mostly via emails or face-to-face
- Teamwork as a priority
- Quick decision-making
- The main contact point to plot in the unloading arrangement once the vessel arrive at port as to ensure we have good stocks availability in store
- Learning to work with software
- Long hours
- More operational and ground work
- Administrative work
- Collaborated with other departments for seamless coordination of logistics operations.
- Coordinated seamless relocation processes by organizing packing/unpacking logistics.
Temperature Screener
2020 - 2021
- Conducted temperature screenings for individuals entering facilities, ensuring compliance with health protocols.
- Monitored and recorded daily screening data, maintaining accurate logs for health assessments.
- Collaborated with healthcare teams to report anomalies and escalate concerns promptly.
- Educated visitors on safety procedures, enhancing awareness of health guidelines and protocols.
- Screening vaccination status of every shopper diligently
- Practice vigilance to ensure safety of shoppers
- Collaborating actively with the security team
- Managing crowd control
- Managing difficult shoppers
Service Crew
F&B (KFC & Seoul Garden)
01.2018 - 01.2020
- Working with a team to ensure excellent customer service
- Strong product knowledge
- Attend to customers' needs and wants
- Working long hours
- Enhanced communication skills
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient food preparation and service delivery.
Education
GCE 'N' Level Certificate -
Hua Yi Secondary School
01-2020
GCE 'O' Level Certificate - Malay Language
Hua Yi Secondary School
01-2020
NITEC - Business Services
ITE College West
01.2022
Skills
- Effective communication skills
- Strategic organizational skills
- Attention to details
- Ability to work with others
- Ability to multitask
- Passion for learning
- Team building and Leadership
- Conflict resolution skills
- Outspoken & able to adapt fast to a new environment
LANGUAGE
English: Written & Verbal
Malay: Written & Verbal
Section name
- Additional Skills : Microsoft Office Application (Word, Excel & PowerPoint)
Timeline
Enforcement Support Officer
WSH Experts Pte Ltd (HSA)
01.2025 - Current
Checkpoint Officer
Immigrations Authority Checkpoints (ICA)
01.2023 - 2024
Intern & Part-time Admin in ISL (In-Store Logistics)
Ikano Pte Ltd
01.2022 - 01.2022
Service Crew
F&B (KFC & Seoul Garden)
01.2018 - 01.2020
Temperature Screener
2020 - 2021
GCE 'N' Level Certificate -
Hua Yi Secondary School
GCE 'O' Level Certificate - Malay Language
Hua Yi Secondary School
NITEC - Business Services
ITE College West