Summary
Overview
Work History
Education
Skills
Badminton
Timeline
Generic

Farah Natasha

Customer Service Assistant

Summary

Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Customer Service Assistant

Giant Online
04.2020 - Current
  • Resolved issues over phone and emails customers daily.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Crew

HHN9
09.2019 - 11.2022
  • Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Improved operations through consistent hard work and dedication.

Education

GED -

Ang Mo Kio Secondary
Ang Mo Kio
04.2001 -

No Degree - Logistics Management

ITE EAST
Simei
04.2001 -

Skills

    Staff education and training

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Badminton

A regular Badminton player that enjoy going out on off days to play badminton with friends

Timeline

Customer Service Assistant

Giant Online
04.2020 - Current

Crew

HHN9
09.2019 - 11.2022

GED -

Ang Mo Kio Secondary
04.2001 -

No Degree - Logistics Management

ITE EAST
04.2001 -

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Farah NatashaCustomer Service Assistant