Farah Natasha
Customer Service Assistant
Summary
Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Assistant
Giant Online
04.2020 - Current
- Resolved issues over phone and emails customers daily.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Crew
HHN9
09.2019 - 11.2022
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Education
GED -
Ang Mo Kio Secondary
Ang Mo Kio 04.2001 -
No Degree - Logistics Management
ITE EAST
Simei 04.2001 -
Skills
Staff education and training
Inbound and outbound calling
Documentation and reporting
Complaint resolution
Badminton
A regular Badminton player that enjoy going out on off days to play badminton with friends
Timeline
Customer Service Assistant
Giant Online
04.2020 - Current
Crew
HHN9
09.2019 - 11.2022
GED -
Ang Mo Kio Secondary
04.2001 -
No Degree - Logistics Management
ITE EAST
04.2001 -