Farah Adnan
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
The Clinic Group - EBH Capital Pte Ltd
10.2015 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Patient Service Associate
Healthway Medical Group
08.2013 - 08.2014
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
Customer Care Executive
Singapore River Cruise
06.2012 - 06.2013
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept accurate records of all customer interactions and transactions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
GED -
Parkway College of Nursing And Allied Health
Central, Singapore12.2017
High School Diploma -
Loyang Secondary School
Pasir Ris New Town, Singapore12.2010
High School Diploma -
Griffiths Primary School
Tampines New Town, Singapore12.2006
Skills
- Performance monitoring
- Business Development
- Customer Retention
- Performance reporting
- Customer Service
- Maintenance Planning
- Workflow Optimization
- Health and safety compliance
- Business Planning
- Client Relations
- Project Management
- Client Relationships
- Team Leadership
- Management [Performance, Operations, Staff]
Languages
Malay
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
The Clinic Group - EBH Capital Pte Ltd
10.2015 - Current
Patient Service Associate
Healthway Medical Group
08.2013 - 08.2014
Customer Care Executive
Singapore River Cruise
06.2012 - 06.2013
GED -
Parkway College of Nursing And Allied Health
High School Diploma -
Loyang Secondary School
High School Diploma -
Griffiths Primary School
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