Farah Adnan
Summary
Diligent HOO, with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Head of Operations
EBH Capital Pte Ltd
Singapore
01.2026 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives aligned with business goals.
- Developed and monitored key performance indicators to drive continuous improvement across operations.
- Optimized supply chain management, ensuring timely delivery of products and services.
Operations Manager
EBH Capital Pte Ltd
Singapore
01.2022 - 12.2025
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in implementing process improvements, significantly increasing productivity.
- Developed and executed training programs for staff to ensure compliance with operational standards.
- Analyzed performance metrics to identify bottlenecks and recommend strategic solutions for improvement.
- Managed vendor relationships to negotiate contracts and optimize supply chain processes.
- Oversaw budget management, ensuring alignment with organizational goals while reducing operational costs.
- Established quality control protocols that enhanced service delivery and patient satisfaction rates.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Cluster Manager
EBH Capital Pte Ltd
Singapore
01.2017 - 12.2021
- Led multi-site operations, ensuring adherence to quality standards and efficient resource allocation.
- Developed training programs to enhance team performance and operational efficiency across clusters.
- Analyzed market trends to inform strategic decisions and optimize product offerings within regional clusters.
- Coordinated cross-functional initiatives, fostering collaboration between sales, marketing, and logistics teams.
Clinic Assistant
EBH Capital Pte Ltd
Singapore
10.2015 - 12.2016
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate electronic health records for improved data integrity.
- Coordinated with medical staff to ensure seamless patient care experience.
- Trained new staff on clinic protocols and best practices for operational efficiency.
Skills
- Performance monitoring
- Business Development
- Customer Retention
- Performance reporting
- Customer Service
- Maintenance Planning
- Workflow Optimization
- Health and safety compliance
- Business Planning
- Client Relations
- Project Management
- Client Relationships
- Team Leadership
- Management [Performance, Operations, Staff]
Education
Bachelor Of Arts (Honours) - Business Administration
Birmingham City University (UK)
Singapore 01.2023 - 01.2024
Bachelor Of Business Studies (Honours) - Business Management
University College Dublin (Ireland)
Singapore 04.2024 - 10.2025
Languages
Malay
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Head of Operations
EBH Capital Pte Ltd
01.2026 - Current
Bachelor Of Business Studies (Honours) - Business Management
University College Dublin (Ireland)
04.2024 - 10.2025
Bachelor Of Arts (Honours) - Business Administration
Birmingham City University (UK)
01.2023 - 01.2024
Operations Manager
EBH Capital Pte Ltd
01.2022 - 12.2025
Cluster Manager
EBH Capital Pte Ltd
01.2017 - 12.2021
Clinic Assistant
EBH Capital Pte Ltd
10.2015 - 12.2016