Fang Lun Ling
Summary
- Hardworking employee enthusiastic about learn sales & marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Sales Consultant
POSEIDON OFFICE SOLUTIONS PTE LTD
12.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Financial Advisor
HSBC LIFE
06.2023 - 12.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Mortgage Specialist
United Overseas Bank Limited
06.2019 - 06.2023
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Education
Bachelor's Degree - Hospitality Administration And Management
TAYLOR'S UNIVERSITY
MALAYSIA12.2015
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Consultative Sales
- Customer Service
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Sales Consultant
POSEIDON OFFICE SOLUTIONS PTE LTD
12.2023 - Current
Financial Advisor
HSBC LIFE
06.2023 - 12.2023
Mortgage Specialist
United Overseas Bank Limited
06.2019 - 06.2023
Bachelor's Degree - Hospitality Administration And Management
TAYLOR'S UNIVERSITY
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