Fang ShuHui

Summary

Application Support Engineer with 3 years troubleshooting and resolving application issues and performance deficiencies.Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.

Overview

years of professional experience

Languages

Work History

Senior Analyst

Resorts World Sentosa

06.2023 - 02.2026

Played a key role in the implementation and deployment of the Membership Kiosk project to production.
Provided timely support for Membership Kiosk go-live and ongoing operations.
Collaborated with cross-functional teams to ensure smooth integration and continuous improvement of the system.
Conducted technical solutioning and assessment for enhancement requests.
Engaged business users to gather and clarify requirements, mapping processes into functional requirements.
Reviewed ASR and FSD documents to understand system changes, assess impacts, and confirm feasibility.
Performed application support duties including incident investigation, log/SQL checking, and coordinating fixes with Dev/Infra/QA teams.

Junior Developer

Genting International Gaming Resort Technologies

06.2022 - 06.2023

Designed and implemented RESTful web services.
Investigated database performance issues via execution plans and optimized SQL queries.
Collaborated with the QA team to resolve issues and improve application performance.
Contributed to full-stack development using Java, SQL, HTML, CSS, and JavaScript.

Education

Bachelor of Engineering - Computer Science

Nanyang Technological University

05-2022

Diploma - Multimedia & Infocomm Technology

Nanyang Polytechnic

05-2018

Skills

Languages: Java, SQL, HTML, CSS, JavaScript, Python

Frameworks: Spring Boot, React

Problem-solving

Requirements gathering

Analytical thinking

Gap analysis

Team collaboration

User acceptance testing

Timeline