Summary
Overview
Work History
Education
Timeline
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FAN MIAOMIAO

Product Manager
Singapore

Summary

Results-driven Product Manager with 10+ years of expertise in telecommunications and cloud communications. Demonstrated success in managing Voice/SMS and CPaaS products, leading product strategy, and driving business growth. Skilled in market research, product lifecycle management, and stakeholder engagement. Passionate about delivering seamless omnichannel communication solutions that enhance user experience and optimize performance.

Overview

13
13
years of professional experience
2
2
Languages

Work History

International Business Voice & SMS Product Manager

Rakuten Mobile
01.2022 - Current
  • Conduct in-depth market research, leading to enhanced product value propositions and a 10% margin increase.
  • Developed and launched cloud-native Voice/SMS communication platform
  • Managed comprehensive carrier interconnect operations including:
  • Led networking initiatives resulting in new carrier partnerships and revenue streams
  • Rate negotiation and contract optimization for both direct and indirect carriers
  • Technical integration and testing coordination
  • Quality of service monitoring and improvement
  • Implemented data-driven routing strategies, reducing operational costs while maintaining quality
  • Identified and pursued new business opportunities in emerging markets

Senior Routing Analyst

Vonage
07.2020 - 12.2021
  • Optimized routing and carrier relations for major APAC markets, enhancing operational efficiency and user satisfaction
  • Optimized carrier utilization and service delivery for key markets including Indonesia, Pakistan, and Thailand
  • Implemented proactive quality monitoring system using PostgreSQL, Tableau, and Kibana
  • Collaborated with cross-functional teams to enhance product development and market penetration

Destination and Market Manager

Telenor Global Wholesale
03.2015 - 06.2020
  • Led international voice products optimization and market development for wholesale channels
  • Reduced SIM BOX fraud by 25% in Telenor Myanmar through IPRN checking implementation
  • Increased margin by 10% through strategic CpaaS market research and customer acquisition
  • Designed an internal collaboration platform that reduced response times by 40%
  • Optimized routing and traffic management across multiple markets, ensuring quality metrics and cost efficiency

Telecom System Manager

Pall Corporation
11.2011 - 03.2015
  • Managed global telecommunications infrastructure and expense management initiatives
  • Achieved $100M cost savings in APAC telecom expenses through strategic vendor management
  • Successfully deployed Unify UCaaS OpenScape across Pall global sites
  • Negotiated 20% additional discount in carrier contracts while securing free value-added services

Education

Bachelor of Commerce - Information Technology

Curtin University of Technology
Australia

Diploma - Electronics, Computer & Communication Engineering

Singapore Polytechnic
Singapore

Timeline

International Business Voice & SMS Product Manager

Rakuten Mobile
01.2022 - Current

Senior Routing Analyst

Vonage
07.2020 - 12.2021

Destination and Market Manager

Telenor Global Wholesale
03.2015 - 06.2020

Telecom System Manager

Pall Corporation
11.2011 - 03.2015

Bachelor of Commerce - Information Technology

Curtin University of Technology

Diploma - Electronics, Computer & Communication Engineering

Singapore Polytechnic

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FAN MIAOMIAOProduct Manager