Fan Di(Fammy)
Total Solution|Senior Consultant
Singapore
Summary
Self-motivated problem solver and 5+ years experience in an B2B industry software company. Strong responsibility and enthusiasm to work in a team. Strong willing to learn new technologies.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Total Solutions|Senior Consultant
SEACAD Technologies Pte Ltd
10.2024 - Current
- Applied Value Engagement model in complex projects to collaborate with strategic clients, effectively identifying customer needs, proposing solutions, implementing strategies, and delivering measurable business outcomes.
- Developed customized Proof of Concepts to demonstrate solutions in real-world scenarios.
- Designed and delivered technical presentations and workshops to address client challenges.
- Collaborated closely with sales team to prepare technical proposals and implement solutions.
- Mentored junior engineers, manage technical support & Training team.
Senior Engineer(Presales)
SEACAD Technologies Pte Ltd
10.2022 - 10.2024
- Engaged with customers to understand their technical challenges and effectively understand customer concerns to provide tailored solutions.
- Conducted professional-level technical demonstrations for prospects and customers, effectively showcasing product capabilities.
- Led the transition from desktop-based solutions to cloud platforms, managed data migration projects.
- Assisted customers with cloud onboarding, providing training and best practices for cloud adoption.
Technical Support & Training Engineer
SEACAD Technologies Pte Ltd
10.2019 - 10.2021
- Provided comprehensive technical support for all SOLIDWORKS products, gaining in-depth knowledge of technical support workflows and SOP of troubleshooting.
- Demonstrated strong problem-solving skills by applying structured thinking, ensuring high levels of customer satisfaction and achieving a high first-call resolution rate.
- Enhanced communication skills while collaborating with both clients and cross-functional teams.
- Gather and analyze customer feedback and requirement to drive product improvements.
- Provided technical support on software with SQL database.
Assistant Product Manager -Internship
NUS Startup
05.2019 - 09.2019
- Work closely with software engineer and data engineer to do data cleaning, assist product manager to collect users feedback and needs.
Education
Master of Science - Offshore Technology
National University of Singapore
08.2018 - 07.2019
Bachelor of Engineering - Naval Architecture And Ocean Engineering
Wuhan University of Technology
CHINA 09.2014 - 06.2018
Skills
- Technical Support, Technical Presentation, Problem Solving, Communication Skills, Customer Engagement
- SOLIDWORKS Expertise, SIMULIA Proficiency, 3DEXPERIENCE Cloud Platform
- Microsoft PPT, Excel and Word
- Self study Python, SQL Query, Computer Network
Timeline
Total Solutions|Senior Consultant
SEACAD Technologies Pte Ltd
10.2024 - Current
Senior Engineer(Presales)
SEACAD Technologies Pte Ltd
10.2022 - 10.2024
Technical Support & Training Engineer
SEACAD Technologies Pte Ltd
10.2019 - 10.2021
Assistant Product Manager -Internship
NUS Startup
05.2019 - 09.2019
Master of Science - Offshore Technology
National University of Singapore
08.2018 - 07.2019
Bachelor of Engineering - Naval Architecture And Ocean Engineering
Wuhan University of Technology
09.2014 - 06.2018
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