Faizah Bte Bashir

More than a decade year of proven experiences and resourceful knowledge in professional Customer Service with pleasant and efficient, positive work attitude. Acquired significant call center, customer relations expertise in e-Commerce industries. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Significant experience in providing call center experience and support for clients/customers in fast paced call center environments Customer eccentric and ability to speak clearly, confidently and listen carefully with empathy Multitasking and quick thinking for fast and efficient resolution and use personal judgement and personalize knowledge to provide information to people

Very conversant in both written and spoken English Tried and tested organizational and administrative skills Strong ability to work independently as well as working effectively with team members Strong team player and believes in teamwork to excel in business and also in building team spirit to have a motivational work environment. Excellent people skills and ability to build rapport to meet and exceed customer expectations. Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship/partnership-building skills, listen attentively, solve problems and achieve win-win outcomes. Keen to learn and open to changes and keep up with new environment and advancement in career prospective Promoted from a Product Associate to a Subject Matter Expert since January 2021