Faiz Shahrum
Sales Manager
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Janur Pte Ltd. Excelled in problem-solving and operations management, achieving top sales performance and establishing robust client relationships. Skilled in MS Office and adept at leading teams to exceed performance targets through effective planning and implementation.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Operations Manager
Janur Pte Ltd
12.2016 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Sales Manager
Inine Pte Ltd
06.2023 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Intern
Courts (Singapore) Ltd
04.2019 - 06.2019
- Assisted team members in closing deals by providing additional support or information when needed.
- Addressed customer queries and complaints with prompt and professional responses.
- Generated reports to track sales activity and performance.
- Exceeded personal performance targets regularly while contributing positively toward overall team goals.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Provided product and technical support to customers.
Mobile Sales Promoter
IX Mobile
11.2014 - 04.2015
- Received recognition for top sales performance with consistent achievement of sales targets.
- Maintained a clean, organized working environment to facilitate seamless operations during busy periods.
- Established strong relationships with customers, resulting in repeat business and referrals.
- Assisted in merchandising efforts to ensure optimal product visibility, leading to increased impulse purchases.
- Drove store promotions, generating excitement among customers and increasing foot traffic during special events.
- Boosted customer satisfaction by providing personalized mobile solutions and product recommendations.
- Maximized sales opportunities by staying up-to-date on industry news and competitor strategies.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Education
High School Diploma -
NATC
Singapore 04.2001 -
No Degree - GCE O Level
Pioneer Secondary School
Singapore, Null, Singapore 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
MS office
Data analysis
Operations monitoring
Planning and implementation
Performance reporting
Client relationships
Customer relationship management (CRM)
Timeline
Sales Manager
Inine Pte Ltd
06.2023 - 06.2024
Sales Intern
Courts (Singapore) Ltd
04.2019 - 06.2019
Operations Manager
Janur Pte Ltd
12.2016 - Current
Mobile Sales Promoter
IX Mobile
11.2014 - 04.2015
High School Diploma -
NATC
04.2001 -
No Degree - GCE O Level
Pioneer Secondary School
04.2001 -
Similar Profiles
Pankaj Sunny RaiPankaj Sunny Rai
Sales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte LtdSales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte Ltd
Md Alamgir KabirMd Alamgir Kabir
HSE Officer at Seatrium SG Pte Ltd (Sembcorp Marine Pte Ltd).HSE Officer at Seatrium SG Pte Ltd (Sembcorp Marine Pte Ltd).
Aye Chan PaingAye Chan Paing
ACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte LtdACCOUNTS EXECUTIVE at SRS Integrated System Pte Ltd, and YNY Design + Construction Pte Ltd