Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Generic

Faith Wong

Student at Republic Polytechnic
Singapore

Summary

Motivated and adaptable student pursuing a Diploma in Digital, Design, and Development at Republic Polytechnic, with hands-on experience in luxury retail, CRM systems, and digital marketing. Having worked with Dior, Shiseido, Kiehl’s, and NARS, I have developed strong skills in customer engagement, product education, and luxury service delivery. Through my internship at Octopus8, I gained technical expertise in Salesforce CRM, data analytics, UI/UX design, and campaign management, equipping me with both customer-facing and digital skills. Known for my communication, consistency, and adaptability, I aim to contribute to Dior’s innovation in luxury retail and client experiences while continuing to grow in the beauty and fashion industry.

Overview

2
2
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Intern

Octopus8
03.2025 - 01.2026
  • Applied Salesforce CRM for case logging, customer data management, and troubleshooting.
  • Designed digital assets and marketing posters using Canva, and applied UI/UX principles.
  • Conducted lead generation using Apollo.io and RocketReach, and supported email marketing campaigns via Zoho Marketing Plus.
  • Analyzed large datasets in Excel and generated business insights through Zoho Analytics for Monthly Business Reviews (MBRs).
  • Collaborated with peers on marketing, analytics, and customer service projects, strengthening teamwork and professional communication.

Beauty Advisor

Dior Cosmetics
06.2024 - 02.2025
  • Began at the Bugis BHG outlet, assisting customers with product selection and sharing in-depth product knowledge to enhance the luxury shopping experience.
  • Supported Dior at various outlets, including JEM, the Nex pop-up, and the Isetan Nex department store during the Christmas festive season, adapting quickly to different retail environments.
  • Gained strong communication and interpersonal skills by engaging with a diverse customer base, and tailoring product recommendations to individual needs.
  • Contributed to sales performance by creating personalized experiences that encouraged customer loyalty and repeat purchases.
  • Developed resilience, consistency, and adaptability while maintaining Dior’s high standards of service across multiple outlets.

Beauty and Skincare Advisor

Shiseido, Nars, Cle de peau and Shiseido
03.2024 - 10.2024
  • I am someone who thrives on exploring new things, which is why my first part-time job was with Shiseido. This role was eye-opening, as I learned about various skincare products that were previously unfamiliar to me. The ability to share this knowledge with customers was incredibly fulfilling. My experience didn't stop there; I also worked with Clé de Peau, where I gained insights into different ingredients and formulations, further fueling my passion for learning. Currently, I'm working with NARS, where I connect with fellow makeup enthusiasts, particularly young women who appreciate cosmetics. Through these experiences, I've learned that skincare is essential for achieving a flawless look, and that understanding customers' needs allows for meaningful connections. Building these relationships not only enhances customer loyalty but also creates a supportive community, making my role even more rewarding.

Skincare Advisor

Loreal, Kiehls
08.2024 - 12.2024
  • After working with Dior, I transitioned to L'Oréal, where I had the opportunity to work under Kiehl's. This experience opened a new world for me, enriching my knowledge and enhancing my ability to communicate effectively with customers, even in challenging situations. This skill will be invaluable in my future role, particularly when interacting with higher-level executives and addressing their expectations. Additionally, I attended training sessions led by Kiehl's educator Edwin, who provided in-depth insights into the entire product line. While my diploma may not be directly related to skincare, my passion for learning drives me to explore new areas and expand my expertise. I thrive on discovering new concepts and applying that knowledge to better serve clients and elevate team performance.

Education

Diploma - Digital, Design and Development

Republic Polytechnic
04.2027

Skills

  • HTML
  • Web Design
  • Web Development
  • Nodejs
  • Reactjs
  • Excel
  • Salesforce
  • AWS
  • Zoho Analytics
  • Zoho Marketing

Websites

Certification

Learning Node.js May 2024

Software

Javascript

Timeline

Intern

Octopus8
03.2025 - 01.2026

Skincare Advisor

Loreal, Kiehls
08.2024 - 12.2024

Beauty Advisor

Dior Cosmetics
06.2024 - 02.2025

Beauty and Skincare Advisor

Shiseido, Nars, Cle de peau and Shiseido
03.2024 - 10.2024

Diploma - Digital, Design and Development

Republic Polytechnic

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Faith WongStudent at Republic Polytechnic