Faisal Roslan
FREIGHT FORWARDING - AVIATION LOGISTICS
Singapore
Summary
To secure a leadership role in logistics, freight forwarding, or operations management, where I can leverage my expertise in aviation logistics, strategic planning, and customer-focused service to drive innovation and operational excellence.
Results-driven logistics professional with over 17 years of experience in aviation logistics and freight forwarding. Renowned for: ️ Delivering Results: Achieved a 99% on-time delivery rate managing over 1,000 shipments monthly. ️ Driving Efficiency: Spearheaded operational improvements that cut processing times by 20%. ️ Building Relationships: Secured multimillion-dollar contracts through client-centric solutions and strategic business development. ️ Leadership Excellence: Recognized for mentoring cross-functional teams to achieve business goals. Qualified Senior Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
Senior Manager, Business Development Aviation | Import Customer Service | Operations Executive
Global Airfreight Intl Pte Ltd
02.2007 - Current
- Business Growth: Secured high revenue contracts by managing RFQs and crafting competitive quotations for global aviation leaders such as Lufthansa and Singapore Airlines Engineering
- Operational Excellence: Achieved a 99% on-time delivery rate by overseeing time-sensitive shipments like Aircraft on Ground (AOG) and Hand Carry logistics
- Process Optimization: Reduced import processing times by 20% by implementing rigorous compliance checks and streamlining workflows
- Customer Success: Designed customized SOPs that improved service efficiency by 15% for specialized client requests
- Team Leadership: Led a high-performing team managing over 1,000 shipments monthly, and mentoring team members
- Financial Oversight: Improved payment recovery rates by 30% through diligent monitoring of agent performance and streamlined billing processes
- Key Achievements: Designed and implemented a 24/7 operational framework, significantly enhancing customer satisfaction and client retention
- Successfully secured contracts through high-stakes tenders, growing annual revenue by 20%
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Education
Secondary School -
Xinmin Secondary School
SINGAPORE 01.1997 - 12.2001
DIPLOMA IN COMMERCE - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
KAPLAN HIGHER EDUCATION INSTITUTE
SINGAPORE 04.2021 - 12.2021
Primary School -
Xinmin Primary School
SINGAPORE 01.1991 - 12.1996
Skills
- Aviation Logistics
- AOG Handling
- Freight Forwarding
- Customs Regulations
- Strategic Planning
- Business Development
- Team Leadership
- Mentorship
- Transportation
- Program Management
- Data-Driven Decision Making
Nationalservice
Vehicle Auto Technician, Corporal, Outstanding, 12/01/05, 12/01/06, Battalion Best Soldier (2006), Company Best Soldier (2015, 2016 - Reservist)
Coursescertifications
- Problem Solving & Decision Making, SNEF, 2007
- Deliver Service Excellence, WSQ, 2010
- Develop a Risk Management Implementation Plan, WSQ, 2015
- The Facilitative Leader of Self-Managed Teams, WSQ, 2020
Accomplishments
Key Achievements:
- Designed and implemented a 24/7 operational framework, significantly enhancing customer satisfaction and client retention.
- Successfully secured contracts through high-stakes tenders, growing annual revenue by 20%.
National Service
Vehicle Auto Technician
Rank: Corporal | Conduct & Performance: Outstanding | December 2005 – December 2006
🏅 Battalion Best Soldier (2006)
🏅 Company Best Soldier (2015, 2016 - Reservist)
Timeline
DIPLOMA IN COMMERCE - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
KAPLAN HIGHER EDUCATION INSTITUTE
04.2021 - 12.2021
Senior Manager, Business Development Aviation | Import Customer Service | Operations Executive
Global Airfreight Intl Pte Ltd
02.2007 - Current
Secondary School -
Xinmin Secondary School
01.1997 - 12.2001
Primary School -
Xinmin Primary School
01.1991 - 12.1996
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