Faezah Sidin Amin
Summary
Driven and resourceful administrative professional with 6 years of experience supporting a high achieving result oriented Management team.
Overview
30
30
years of professional experience
Work History
Executive Assistant
Fedex Trade Networks & Brokerage Singapore Pte Ltd
10.2019 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage and schedule meetings.
- Manage travel bookings for the team
- Prepare equipment for new hires
- Submit expenses and claims for the team.
- Raise payment to vendors in a timely manner
Executive Assistant
Federal Express (Singapore) Pte Ltd
10.2017 - 09.2019
- Similar responsibilities as stated under Fedex Trade Networks. It is a transfer from Fedex to FTN under the Transplant project
Senior Service Agent (World Service Centre)
Federal Express (S) Pte Ltd
07.2014 - 09.2017
- Working independently to manage the World Service Centre.
- Provided shipping services to walk in customers.
- Implemented troubleshooting, root cause analysis and corrective action plans for service failures.
- Introduced new methods, practices, and systems to save time and money for Fedex.
Post Sales Solutions Specialist
Federal Express (S) Pte Ltd
06.2012 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense to deliver excellent service
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Make every Fedex experience a Purple Promise
Inside Sales Representative
Federal Express (S) Pte Ltd
07.2003 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Establish Corrective Action Plans to prevent recurrent of service failures.
- Promote Fedex services with competitive pricing.
- Keep, Find and Grow customer base profitably.
Senior Customer Representative
Federal Express (S) Pte Ltd
04.1993 - 06.2003
- Provided excellent customer service by efficiently resolving issues and responding to inquiries professionally.
- Listened to customers' questions and concerns to provide answers or responses to their shipping needs.
- promote Fedex services and actively.
- Provided customers with relevant customs requirements.
- Make every Fedex experience outstanding.
- Deliver the Purple promise.
Education
High School Diploma -
Kaplan Higher Education Institute
Singapore11.2011
GCE 'A' Levels ( 1 'A' And 2 'O' Level Pass)
Siglap Pre University
12.1987
GCE 'O' Level (4 Credits)
Siglap Secondary School
Singapore12.1987
Skills
- Effective communication
- Document Filing and Retrieval
- Organizing tasks and meeting datelines
- Customer Service and Sales
- Administrative work
Timeline
Executive Assistant
Fedex Trade Networks & Brokerage Singapore Pte Ltd
10.2019 - Current
Executive Assistant
Federal Express (Singapore) Pte Ltd
10.2017 - 09.2019
Senior Service Agent (World Service Centre)
Federal Express (S) Pte Ltd
07.2014 - 09.2017
Post Sales Solutions Specialist
Federal Express (S) Pte Ltd
06.2012 - 12.2012
Inside Sales Representative
Federal Express (S) Pte Ltd
07.2003 - 05.2012
Senior Customer Representative
Federal Express (S) Pte Ltd
04.1993 - 06.2003
High School Diploma -
Kaplan Higher Education Institute
GCE 'A' Levels ( 1 'A' And 2 'O' Level Pass)
Siglap Pre University
GCE 'O' Level (4 Credits)
Siglap Secondary School
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