Summary
Overview
Work History
Education
Skills
Timeline
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Faezah Sidin Amin

Summary

Driven and resourceful administrative professional with 6 years of experience supporting a high achieving result oriented Management team.

Overview

30
30
years of professional experience

Work History

Executive Assistant

Fedex Trade Networks & Brokerage Singapore Pte Ltd
10.2019 - Current
  • Handle confidential and sensitive information with discretion and tact.
  • Manage and schedule meetings.
  • Manage travel bookings for the team
  • Prepare equipment for new hires
  • Submit expenses and claims for the team.
  • Raise payment to vendors in a timely manner

Executive Assistant

Federal Express (Singapore) Pte Ltd
10.2017 - 09.2019
  • Similar responsibilities as stated under Fedex Trade Networks. It is a transfer from Fedex to FTN under the Transplant project

Senior Service Agent (World Service Centre)

Federal Express (S) Pte Ltd
07.2014 - 09.2017


  • Working independently to manage the World Service Centre.
  • Provided shipping services to walk in customers.
  • Implemented troubleshooting, root cause analysis and corrective action plans for service failures.
  • Introduced new methods, practices, and systems to save time and money for Fedex.





Post Sales Solutions Specialist

Federal Express (S) Pte Ltd
06.2012 - 12.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense to deliver excellent service
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Make every Fedex experience a Purple Promise

Inside Sales Representative

Federal Express (S) Pte Ltd
07.2003 - 05.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Establish Corrective Action Plans to prevent recurrent of service failures.
  • Promote Fedex services with competitive pricing.
  • Keep, Find and Grow customer base profitably.

Senior Customer Representative

Federal Express (S) Pte Ltd
04.1993 - 06.2003
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries professionally.
  • Listened to customers' questions and concerns to provide answers or responses to their shipping needs.
  • promote Fedex services and actively.
  • Provided customers with relevant customs requirements.
  • Make every Fedex experience outstanding.
  • Deliver the Purple promise.

Education

High School Diploma -

Kaplan Higher Education Institute
Singapore
11.2011

GCE 'A' Levels ( 1 'A' And 2 'O' Level Pass)

Siglap Pre University
12.1987

GCE 'O' Level (4 Credits)

Siglap Secondary School
Singapore
12.1987

Skills

  • Effective communication
  • Document Filing and Retrieval
  • Organizing tasks and meeting datelines
  • Customer Service and Sales
  • Administrative work

Timeline

Executive Assistant

Fedex Trade Networks & Brokerage Singapore Pte Ltd
10.2019 - Current

Executive Assistant

Federal Express (Singapore) Pte Ltd
10.2017 - 09.2019

Senior Service Agent (World Service Centre)

Federal Express (S) Pte Ltd
07.2014 - 09.2017

Post Sales Solutions Specialist

Federal Express (S) Pte Ltd
06.2012 - 12.2012

Inside Sales Representative

Federal Express (S) Pte Ltd
07.2003 - 05.2012

Senior Customer Representative

Federal Express (S) Pte Ltd
04.1993 - 06.2003

High School Diploma -

Kaplan Higher Education Institute

GCE 'A' Levels ( 1 'A' And 2 'O' Level Pass)

Siglap Pre University

GCE 'O' Level (4 Credits)

Siglap Secondary School

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Faezah Sidin Amin