Faezah Kamsani
Summary
Dynamic professional with proven expertise in logistics management and exceptional customer service. Excelled in leadership and team building, significantly enhancing operational efficiency. Skilled in MS Office and adept at complaint handling, consistently prioritizing customer satisfaction and timely project execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Co Founder
Dapper Auto Detailing
01.2018 - 06.2024
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with customers.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Customer Service Coordinator
IHub Solutions Pte Ltd
03.2012 - 06.2017
- Responded to customer needs on inbound and outbound shipments through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Managed inventory for clients through the in-house system making sure that it tallies with physically.
- Practicing proper SOP for clients who wants to perform stock taking of their products/merchandises stored at the warehouse.
- Managed high call volumes and emails with exceptional professionalism, ensuring minimal wait times for clients.
- Providing month end billing invoices for clients.
- Maintained good relation with team members and colleagues from different department to ensure smooth working processes.
Administrative Assistant
Ensurepest Control Pte Ltd
02.2009 - 01.2012
- Answered phonecalls, routing calls, delivering messages to staff and greeting visitors.
- Maintained proper filing system of clients company profile and billing invoices.
- Responding calls from clients who require fumigation or pest control services promptly.
- Scheduling of appointments for jobs to be done daily
- Ensured clients are billed accurately based on every job done with proper record-keeping.
Retail Sales Associate
Jay Gee Melwani Group
01.2004 - 01.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
GCE 'O' Level -
Chestnut Drive Secondary School
Singapore12.2002
Skills
Leadership Skills Management
Documentation skills
Complaint Handling
Customer Focus
Extra Mile Customer Service
Logistics Management
Work Prioritization
Time Management
Team Building and Leadership
MS Office
Certification
Certificate in Service Excellence - 2016
Go-The-Extra-Mile Service Certificate 2015
Languages
English
Malay
Timeline
Co Founder
Dapper Auto Detailing
01.2018 - 06.2024
Customer Service Coordinator
IHub Solutions Pte Ltd
03.2012 - 06.2017
Administrative Assistant
Ensurepest Control Pte Ltd
02.2009 - 01.2012
Retail Sales Associate
Jay Gee Melwani Group
01.2004 - 01.2008
GCE 'O' Level -
Chestnut Drive Secondary School
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