Fadzlon Binti Abu Bakar
Ulu Tiram
Summary
To be part of a dynamic and growth-oriented organization that offers excellent opportunities for career growth, career prospect and self-development.
Overview
17
17
years of professional experience
Work History
Shift Manager
Pizza Hut
12.2015 - Current
- Handle customer complaint in a professional manner, resolving issue quickly and efficiently
- Manage inventory level, ordering supplies and tracking usage to maintain cost control
- Assist day to day daily operations by managing labor, supplies and developing
- Trained and mentored new employees to maximize team performance.
Supervisor ( BOH)
Pizza Hut
07.2012 - 11.2015
- Provide excellent service in a fast and friendly manner
- Ensure product quality, food safety and operational standards are met
- Maintain a clean restaurant environment by cleaning and performing general housekeeping duties
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Kitchen Crew Member
Pizza Hut
07.2011 - 07.2012
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Improved safety standards by regularly inspecting equipment for maintenance needs and reporting any issues to management.
Admin
Benelux Flowers & Food SDN.BHD
06.2008 - 04.2011
- Preparing, organising and storing information in paper and digital form
- Dealing with queries on phone and by emails
- Liasing with supplier and contractors
- Oversee day to day functioning of the office, ensuring administrative processes run smoothly
Education
STPM ( Malaysian Higher School Certificate) -
SEK. MEN. KEB. DATO JA'AFAR (SDJ)
Malaysia 01.2005
SPM ( Malaysian Certificate Of Education) -
SEK. MEN. KEB. DESA CEMERLANG
Malaysia 01.2003
PMR ( Lower Secondary Examination ) -
SEK. MEN. KEB TAMAN JOHOR JAYA
01.2001
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
Training
- WSQ Basic Food & Hygiene refresher (2024)
- Shift Leadership Program (2024)
Proficienciesandskills
English, written and spoken, Malay, written and spoken, Microsoft Office [Word, Excel and PowerPoint]
Languages
Malay
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Shift Manager
Pizza Hut
12.2015 - Current
Supervisor ( BOH)
Pizza Hut
07.2012 - 11.2015
Kitchen Crew Member
Pizza Hut
07.2011 - 07.2012
Admin
Benelux Flowers & Food SDN.BHD
06.2008 - 04.2011
STPM ( Malaysian Higher School Certificate) -
SEK. MEN. KEB. DATO JA'AFAR (SDJ)
SPM ( Malaysian Certificate Of Education) -
SEK. MEN. KEB. DESA CEMERLANG
PMR ( Lower Secondary Examination ) -
SEK. MEN. KEB TAMAN JOHOR JAYA