FADLIZA MOHD NAPIAH
Summary
Analytic, skillful and committed with more than five years of experience in elevator industry. Knowledgeable in KONE data and process quality management, mainly in SEB Maintenance processes, business stakeholders engagement and continuously drive team quality performance towards business goals. Solid knowledge in KONE business processes, and data quality management. Well verse with communicating and managing stakeholders (business side), Global Process Owners, building rapport and continuously collaborate for process alignment. Have experience multiple project transitions for multiple countries, data clean-ups, process improvement ideas and data consistency checks. Strong experience with data analysis and data clean up exercise between EMD and Contract Management for Sell to Cash to improve data quality. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
Work History
Team Leader
KONE Business Services Kuala Lumpur
04.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Junior Team Leader
KONE Business Services Kuala Lumpur
06.2020 - 03.2023
- Monitor a team that handles contract database for KSEA region which include Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam.
- Monitor data input and process quality to follow compliance.
- Analyze individual and team performance on monthly basis.
- Monitor SLA (Service Level Agreement) and operational backlogs.
- Ensure month end closing activities are smooth for all unit.
- Participate in process gap analysis for quality improvement.
- Engage and built rapport with business stakeholders and GPOs to elevate operational excellence.
- Assist on issue solving, conduct RCA and develop effective solution to prevent issue recurrences.
- Engage and build rapport with the whole operation team.
- Assist on process trainings with stakeholders and team.
- Assist on process harmonization, promote continuous improvement idea through LEAN Six Sigma ideas implementation.
- Assist on new process or quality improvement ideas and project testing
- Perform random quality checks and process gap analysis on monthly basis.
- Contributed and participated in multiple project transitions, data clean ups and multiple quality improvement ideas.
- Project Lead in massive data clean-up for multiple units in APM for Price Escalation.
- Managed variety of timelines and multiple projects.
- Arranged development and delivery of updated training for staff.
Processing Executive
KONE Business Services Kuala Lumpur
11.2018 - 05.2020
- Create, maintain (modify, convert, extend, block, delete) and administer data for SEB Contract (SEA).
- Contact the unit front officer for information when required.
- Execution of process documentation.
- Registration and processing of Incoming & Outgoing documents on time.
- Log issues and discuss with or escalate to team leader.
- Support process improvements and harmonization activities.
- Participation in team meetings, process analysis and improvement.
- Ensure process KPI’s are met with high quality standards.
- Takes responsibility on complex processing activities.
- Perform other tasks as allocated by team leaders, managers relating to reporting and other KBS’s processes.
- Ensure Reporting KPI’s are met with high quality standards.
- Assisted in massive data clean-up for multiple units in terms of Contract.
- Data maintenance for Customer, Equipment Master Data and Work Centre
- Well verse with multiple business tools; i.e: SAP ERP, CPM, ECM, KPM, CRM.
- Well verse with business performance reports (SEB Maintenance).
- Well verse with mass data analysis and upload.
Data Processing Executive
GFK Sdn. Bhd
04.2018 - 10.2018
- Ensures the data integrity during the processing period.
- Verify the accuracy and validity of the data processed.
- Resolved and check any quality issues raised by superiors or clients.
- Maintain positive working relationships and open communication with local, regional and global colleagues.
- Continually innovate, develop and suggests enhancements towards better work efficiency.
- Ensure that weekly and monthly deadline are met with optimum data processed.
- Ensure that company's regional and global standards are adhered to at all times.
Area Manager
Pizza San Francisco Sdn. Bhd, Petaling Jaya
07.2016 - 12.2017
- Responsible to overlook of two outlets in terms of sales.
- Maximizing sales and profitability.
- Providing supportive environment for the staff.
- Driving team performance.
- Controlling the training and development of staff.
Restaurant Manager
Grease Venture Sdn. Bhd, Jaya
01.2015 - 07.2016
- Engage in opening of food and beverage outlet from discussing the concept to carrying out the actual operation.
- Supplier & supply management (including procurement).
- Daily monitoring of operations.
- Talent management (salary, discipline & training).
- Daily managing of outlet operation.
Lecturer
KFCH International College, Bahru
07.2013 - 12.2014
- Delivering lectures, seminars and tutorials.
- Subjects taught: Food Styling, Menu Planning, Basic Nutrition, Food Safety.
- Designing, preparing and developing teaching materials.
- Assessing students' courseworks, setting and marking examinations.
- Supporting students through a pastoral/advisory role.
- Carrying out administrative tasks related to the department, such as student admissions, induction program and involvement in committees and boards.
Food Journalist
Kumpulan Media Karangkraf, Shah Alam
11.2011 - 03.2013
- Create and cook new recipes for clients for their advertorial purposes
- Responsible for writing and editing content materials such as recipes
- Plan, conduct and manage food photo shoots which includes cooking and food styling
- Perform cooking demonstrations for in-house events or workshops
- Responsible to acquire establishments or individuals that are interested in featuring their recipes in the magazine
- Experienced conducting and managing food photo shoots
- Enhanced public relation skills whilst attending media conferences.
Education
Master's Degree - Food Service Management
MARA University of
Technology (UiTM) Malaysia
Bachelor’s Degree - Food Service Management
MARA University OfTechnology (UiTM) Malaysia
Skills
- SAP ERP, CPM, ECM, CRM, KPM
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Process Analysis
- Presentation skill
- Leadership skill
- Negotiation skill
- Collaboration and Teamwork
- Business Reports
- Communication skills
- Quality Improvement
- Team Supervision
- Coaching
- Technical Support
- Overtime Management
Additional Information
- Willingness to travel.
Timeline
Team Leader
KONE Business Services Kuala Lumpur
04.2023 - Current
Junior Team Leader
KONE Business Services Kuala Lumpur
06.2020 - 03.2023
Processing Executive
KONE Business Services Kuala Lumpur
11.2018 - 05.2020
Data Processing Executive
GFK Sdn. Bhd
04.2018 - 10.2018
Area Manager
Pizza San Francisco Sdn. Bhd, Petaling Jaya
07.2016 - 12.2017
Restaurant Manager
Grease Venture Sdn. Bhd, Jaya
01.2015 - 07.2016
Lecturer
KFCH International College, Bahru
07.2013 - 12.2014
Food Journalist
Kumpulan Media Karangkraf, Shah Alam
11.2011 - 03.2013
Master's Degree - Food Service Management
MARA University of
Technology (UiTM) Malaysia
Bachelor’s Degree - Food Service Management
MARA University OfTechnology (UiTM) Malaysia
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