Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabio Raso

Fabio Raso

Summary

Over the past 15 years I have been developing my skills from commis waiter to Restaurant manager in the various place which I have worked. I am now in a position where I want to progress myself to the highest level possible. I started my journey in Italy where I gained lots of valuable experience learning the essential basics in service, communication and style. I love working in a restaurant environment, because of the opportunity to interact with people and be part of creatin good atmosphere. After Italy I been almost 4 years in London where I learned also about wines, spirits and thanks to a lot of training about it. I won some competition inside D&D London like Bordeaulicios in terms of best seller in 1 month time about wine and as Employer of the month. I finish the Raise Step of Forward course in London at the D&D London Head Office to being a manager. I finish WSET level 2 program with 84% score out of 100% in Singapore. I learned and I know work under pressure, manage issues with customers and improved my skills. I worked in Singapore from October 2015 until October 2018 as Restaurant Manager, I moved back to UK for less than a year and I worked as Bar Manager for Individual Restaurant Company which has more than 36 different restaurant including Gino da Campo, Piccolino, Opera Bar & Grill and Bank. I’m back in Singapore in October 2019 as a General Manager of one of the best steakhouses in Singapore “Bistecca Tuscan Steakhouse”, in January 2021 we received the award of one the best steak house worldwide (#13). In 2022 we are #21.

Overview

19
19
years of professional experience

Work History

GENERAL MANAGER

Bistecca Tuscan Steakhouse
10.2019 - Current
  • Bistecca.com.sg/
  • Awarded 13th Best Steakhouse in the world: https://bistecca.com.sg/bistecca-tuscan-steakhouse-13th-best-steakhouse-in-the-world/, -
  • Creating SOPs for FOH
  • Technology setup – sourcing and coordinating the installation of Wi-Fi subscription and POS system
  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation
  • Coordinate daily FOH and BOH restaurant operations
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures, complying with legal regulations
  • Maintains ambiance by controlling lighting, music, tableware and utensil quality and placement, monitoring food presentation and service
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Control operational costs and identify measures to cut waste (i.e
  • Initiating the purchase of reusable straws)
  • Train all employees on proper customer service practices
  • Enhanced team’s capabilities through coaching, monitoring, and reviewing job performances
  • Implement policies and protocols that will maintain future restaurant operations
  • Full understanding of P&L
  • Able to provide breakdown of costing from the P&L and make analysis
  • Deal with ordering, deliveries and report any loss or damage to the main office
  • Cashier duties and handles petty cash
  • Rectifying issues raised by customer’s complaints
  • Promote the brand in the local community through word-of-mouth and restaurant events

BAR MANAGER

11.2018 - 09.2019
  • Individual Restaurant ‘PICCOLINO’ http://individualrestaurants.com/piccolino/, The Restaurant I’m working is located on Victoria Square in Stockton Heath, Piccolino features a glamorous terrace with low comfy seating and pashminas for those cooler evenings, making it the perfect place to drink and dine alfresco
  • Piccolino serves fresh seasonal produce that reflects pure Italian flavors
  • The restaurant offers a wonderful combination of both modern and classic Italian dishes prepared in an open kitchen in full view of diners
  • With the addition of a fabulous seasonal a la carte menu, a great value quick lunch menu available daily 12pm until 5 pm and not forgetting the Sunday roast menu
  • Principal tasks:
  • Weekly Bar and Restaurant Inventory
  • Carry out preparation pertaining to opening, closing and dinner service
  • Scheduling dining reservations
  • Forecast of sales, daily and monthly
  • Placing orders for food and drinks
  • Control food and beverages to ensure ample fresh stock
  • Trained barista, and quality trainer for all other staff
  • Preparing beverages (alcoholic and non-alcoholic) and other bar related duties
  • Delivering quality service and upkeep of restaurant’s cleanliness
  • Cashier duties and handles petty cash
  • Service customers in accordance to service standards and procedures
  • Rectifying issues raised by customer’s complaint
  • Supervision of floor staff with adherence to protocols for smooth daily operation

Restaurant MANAGER

CURATE RWS
01.2017 - 10.2017
  • CURATE RWS Sentosa https://www.rwsentosa.com/en/restaurants/curate Awards: -2018 Top Dining Two Stars
  • Singapore Tourism Award as best customer experience
  • Best Restaurant Singapore Tatler
  • Is Asia’s 1st Michelin showcase restaurant in the world to host “The Michelin Star Experience” Four times a year, the restaurant hosts ‘Art at Curate’ – curated pop-up events where invited international Michelin-starred chefs work their magic, in collaboration
  • Principal Tasks: Modern German fine dining restaurant with set dinner menu (4 , 5 and 8 course) , collaboration menu with previous Michelin Star Chef and a la carte
  • Carry out preparation pertaining to opening, closing and dinner service
  • Scheduling dining reservations
  • Scheduling and organization of a 10 staff team
  • Forecast of sales, daily and monthly
  • Initiate various promotions during low periods
  • Organization of monthly wine dinners and negotiate sponsorships with suppliers
  • Placing orders for food and drinks, negotiate for best prices with suppliers
  • Control food and beverages to ensure ample fresh stock
  • Trained barista, and quality trainer for all other staff
  • Preparing beverages (alcoholic and non-alcoholic) and other bar related duties
  • Delivering quality service and upkeep of restaurant’s cleanliness
  • Deal with ordering, deliveries and report any loss or damage to the main office
  • Cashier duties and handles petty cash
  • Service customers in accordance to service standards and procedures
  • Answering customer’s enquiries on menu, ingredients, or any other product related queries
  • Rectifying issues raised by customer’s complaints
  • Sourcing, recruiting and training of new staff, conduct daily training for menu items and produce upselling tracking forms, weekly and monthly
  • Supervision of floor staff with adherence to protocols for smooth daily operation
  • Track part time schedule and prepare salary
  • Assist kitchen when required
  • Assist the executive chef in preparation of new menus and new wine list
  • Full understanding of P&L

RESTAURANT MANAGER

FRATELLI RWS
10.2017 - 02.2018
  • You will receive a cozy welcome in Fratelli by the pleasant wafts of authentic Italian aromas from the open kitchens serving the all-day Pizzeria and the dinner-only Trattoria
  • The same flavors that gave the legendary Da Vittorio restaurant in Lombardy its three-Michelin-star standing since 2010 from Roberto and Enrico Cerea
  • Seating capacity: 110 Pizzeria, 40 Trattoria plus 2 PDR one for 14 pax, the other one 8 pax
  • Menu’s: Pizzeria: a la carte, set lunch 2 or 3 course
  • Trattoria: a la carte, 4 ,5 and 6course set dinner
  • Principal tasks: In Fratelli I was in charge of 15 staff on the floor, and 6 in IRD (In room dining) as we were looking after also Hotel Michael and Crockford Tower
  • We were open for breakfast up to 900 covers a day specially when we had big group’s, lunch up to 120 covers and dinner up to 190 covers
  • Have to make sure each shift was nice and smooth, P&L and different monthly strategy to increase revenue specially beverage, in charge of the wine list (dealing with suppliers) , staff training , fact sheet about the history of the restaurant and about all the dishes in the menu and pairing with beverages
  • 1919 water boathouse https://www.1919.com.sg/

Restaurant Manager

WATERBOATHOUSE
04.2016 - 10.2017
  • Tasks: semi-fine dining French restaurant with a la carte service, set lunch & dinner, private event (can be sit down dinner, buffet, canapes)
  • Joined in this lovely French semi-fine dining with an Asian infusion in April 2016
  • I’m in charge of 8 F.T staff and organise P.T staff when we have event which depends the kind of it; also I take care of the wine list, wines dinners event/ pairings, cash up, reports, invoices and customers
  • Maximum capacity is about 60 to 70 sit down dinner, and ours event can go from 30 pax until 400 pax using the patio, during the Singapore F1 which is a great experience we had Pirelli and Lamborghini company and 5 course dinner menus.

Restaurant Manager

SEAR
12.2015 - 04.2016
  • Manager of Sear Steakhouse I was training the staff about service, how to talk and deal with a customer, explaining dishes, mice en place
  • I Was in charge of the wine list as well, cash up, pay roll, invoices
  • When we close for 2 months renovation they transfer me at 1919 Water boathouse .

Head Waiter

Skylon Restaurant Bar & Grill
04.2014 - 09.2015
  • Www.skylon-restaurant.co.uk/, Principal tasks: fine dining restaurant AA Rosettes, à la carte service, brasserie services
  • As, I was in charge of 10 commis waiter in the grill side from
  • Then promoted to head waiter of 4chef de rang and 10 commis waiters in the fine dining restaurant area (from November 2014) - Customer and fine dining service, taking food orders and wine (grill side), taking payment, managed issues with Customers, communications between all the Department , about 150/160 covers during dinner service and between 30 and 100 at lunch time in the restaurant , in the grill side until 220 during the dinner shift - Knowledge and cutting cheese in front of the customers
  • Employer of the month in July out of 80 employees - Winner of the bordeaulicious wine competition in October

CDR

portal restaurant
03.2014 - 10.2014
  • Fine dining Restaurant AA Rosettes, à la carte service, private dinner, London fashion week event
  • As Chef de Rangue I was responsable of 3 commis waiter
  • Knowledge and cutting cheese in front of the customers, knowledge about Portuguese wine

Principal

07.2012 - 08.2012
  • Fine dining AA Rosettes and a la carte service
  • Organize everything before the service from the mice en place until the service
  • Around 100 and 250 covers at dinner time and between 60 and 150 at lunch time
  • Maìtre d’Hòtèl
  • Worked for Nicola Batavia ''Italian Michelin Star Chef, I worked for 1 month during the London Olympics games 2012 with main sponsor Nike VIP events
  • Location British Medical Association
  • Principal Tasks: lunch, brunch, private dinners, buffets
  • As Maître d’ Hotel I was manage 13 people under me , control and organize the Buffets for 200 and more people for every service
  • Start as Waiter promoted to Floor assistant manager

Principal

Restaurant Pizzeria “Rosso Pomodoro
04.2011 - 06.2012
  • A la carte service
  • As floor assistant manager I was in charge of 20 people under me, resolved all the kind of issues with customers, making orders and taking care of the delivery
  • About 100 and 300 customers, during the weekends between 400 and 900 customers at dinners time and 100 to 300 at lunch time
  • Barman
  • Bar '' Buster Coffee'' - http://www.busterscoffee.it/

Supervisor

Starbucks
10.2010 - 03.2011
  • Very busy coffee shop, new concept, new version of, and 1st shop open in Turin
  • Around 500 -1000 of customers during the weekdays, and from 1000 to 3500 during the weekend daily.

Head waiter

Restaurant Pizzeria ''La Nonna
06.2010 - 09.2010
  • A la carte service, specialized in cleaning and deboning various category of fish
  • Restaurant ''Dolcestilnovo'' 2 Michelin Star
  • Start as Chef de rang promoted to

Principal

04.2009 - 05.2010
  • Fine dining, a la carte service, nouvelle cuisine, private dinners, private events
  • As a chef de rang a was doing all the set up for the restaurant, open the table, served bread and water , cleaning table
  • As maître d’ Hòtèl I was responsable 3commis waiter and 2 chef de rang , taking payment ,taking the orders, Tasks: fine dining, a la carte service, Tasks: a la carte service, private dinners, business meeting , breakfast

Head waiter

Restaurant ''La Pista Del Lingotto
04.2009 - 09.2009

Head Waiter

Star Hôtel Majestic 5 Stars
10.2008 - 03.2009
  • Www.hotelmajesticturin.it

Istituto Professionale Statale J.B.Beccari, Torino. Hotel School
01.2005 - 01.2008
  • Restaurant/bar service, final mark 65/100

Head waiter

Hotel Residence
01.2005 - 01.2008
  • Jafferau'' 4 stars, Various work experience during professional training - waiter in a different company of catering (around 30 times) - waiter Restaurant Pizzeria ''La Capricciosa'' - waiter Trattoria '' Antico Monferrato''
  • Page 2

Education

WINE AND SPIRIT CERTIFICATE LEVEL 2 - WINE AND SPIRIT

WSET LEVEL 2
SINGAPORE
08.2017

CERTIFICATE - Step Forward About Supervisor/management

D&D SUPERVISOR CERTIFICATE
LONDON
03.2015

High School Diploma -

ISTITUTO BECCARI ALBERGHIERO
ITALY
07.2008

Skills

  • Communication Skills
  • Labor Cost Controls
  • Team Leadership
  • Staff Training
  • Staff Development
  • Verbal and Written Communication
  • Purchasing and Planning
  • Coaching and Mentoring
  • Profit and Loss
  • Problem Resolution
  • Cost Analysis and Savings
  • Performance Improvement
  • Staff Management
  • Menu Planning
  • Training and Development
  • Strategic Planning
  • Purchasing
  • Inventory Control
  • Employee Scheduling
  • Supervision and Training

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)

Timeline

GENERAL MANAGER

Bistecca Tuscan Steakhouse
10.2019 - Current

BAR MANAGER

11.2018 - 09.2019

RESTAURANT MANAGER

FRATELLI RWS
10.2017 - 02.2018

Restaurant MANAGER

CURATE RWS
01.2017 - 10.2017

Restaurant Manager

WATERBOATHOUSE
04.2016 - 10.2017

Restaurant Manager

SEAR
12.2015 - 04.2016

Head Waiter

Skylon Restaurant Bar & Grill
04.2014 - 09.2015

CDR

portal restaurant
03.2014 - 10.2014

Principal

07.2012 - 08.2012

Principal

Restaurant Pizzeria “Rosso Pomodoro
04.2011 - 06.2012

Supervisor

Starbucks
10.2010 - 03.2011

Head waiter

Restaurant Pizzeria ''La Nonna
06.2010 - 09.2010

Principal

04.2009 - 05.2010

Head waiter

Restaurant ''La Pista Del Lingotto
04.2009 - 09.2009

Head Waiter

Star Hôtel Majestic 5 Stars
10.2008 - 03.2009

Istituto Professionale Statale J.B.Beccari, Torino. Hotel School
01.2005 - 01.2008

Head waiter

Hotel Residence
01.2005 - 01.2008

WINE AND SPIRIT CERTIFICATE LEVEL 2 - WINE AND SPIRIT

WSET LEVEL 2

CERTIFICATE - Step Forward About Supervisor/management

D&D SUPERVISOR CERTIFICATE

High School Diploma -

ISTITUTO BECCARI ALBERGHIERO
Fabio Raso