LENY YULIANTI
Business Process & Project Management
Banara Serpong
Summary
Approachable Business Process Re-engineering with solid experience providing guidance, support and mentorship. Collaborative and adept at facilitating workshops and training sessions. Strong communication skills and committed to fostering culture of growth and development.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Breakthrough Collaborator Senior Manager
PT. AIA Financial
01.2024 - Current
- Reduced friction points between departments by mediating conflicts and promoting interdepartmental understanding of roles and responsibilities.
- Optimized teamwork with the establishment of clear goals, expectations, and accountabilities within the group setting.
- Promoted a culture of shared learning by encouraging knowledge sharing and cross-functional collaboration.
Tech Release Manager
PT. Investree Radhika Jaya
06.2021 - 01.2024
- Governance has to be made for better work process yet, we also need to think the efficiency and best results
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- In order to make better release process for normal or urgent release train, I try to gather and collab with related departments to make committee and procedures
- Established performance metrics for measuring release success objectively, driving data-driven decision making during future planning phases.
- Gamification also part to increase awareness and ownership.
IT PMO Manager
PT. AIA Financial
05.2019 - 06.2021
- Implemented performance measurement techniques and metrics to objectively assess the effectiveness of PMO processes and employee performance.
- Optimized resource allocation by accurately forecasting project staffing needs and adjusting priorities as needed to meet organizational goals.
Partnership Distribution for BCA
PT. AIA Financial
02.2019 - 05.2019
- Supported sales team in creating customized presentations tailored specifically toward prospective partners' needs.
- Resolved conflicts between company policies and partnerships'' goals effectively while balancing both parties'' interests.
- Served as a liaison between internal teams and partners, facilitating successful cooperation on joint projects.
Operations Project Manager Manager
PT. AIA Financial
11.2018 - 02.2019
- Created customized reporting tools for stakeholders to track key performance indicators effectively.
- Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.
- Managed cross-functional teams, fostering collaboration and ensuring timely project delivery.
- Oversaw change requests during the course of a project lifecycle while ensuring minimal disruption to timelines or deliverables.
Business Process Re-Engineering & Operation Excellence Manager
PT. Astra Life
11.2014 - 11.2018
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Operation Excellence Assistant Manager
PT. AXA Services Indonesia
05.2011 - 11.2014
- Blueprint and Six Sigma are both powerful tools for me to deal with some process which is not effective and efficient yet
- I use Blueprint methodology for new process (Concept, Analysis, Design, Build & Implementation, Benefit & Realization) e.g: ALI E-Service (2014) 2, Digital Health Portal (2012), Guaranteed Call Back (2011)
- I use Six Sigma for improving existing process
- Learn the SOP and actual implementation of its procedures
- Go through every process and using the DMAIC methodology (Define, Measure, Analyze, Improve, Control Phase) e.g: Improving Collection Rate from 40% to 70%, Improving E2E Claim process from 5 days to 3 days
- Conduct RSA Competition
- Encourage all entities to give ideas through i-Suggest (our bank data) and compete all the ideas which is generated into a simple projects
- All the strategies need to be aligned with company targets
- During the performance evaluation, we may conduct brainstorming session about what to do next
- The ideas could turns out to be small or big scope of projects
Supervisor
PT. Pindo Deli Sinarmas Group
10.2008 - 05.2011
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Credit Consumer Loan Account Executive
PT. Bank Central Asia
10.2007 - 10.2008
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
HR Recruitment Data Analyst
PT. Orang Tua Group
04.2006 - 10.2007
- As a fresh graduate college student, here is my first office job
- I did recruitment activity, such as psychology test, interview, college & school road show, making appointment for interview, and data analysis (TAR: Target vs Actual realization), managing vacancy in public media
- This is very first time, I recognize 'data' and how to deal with it while I also 'doing the field job'
- Quite interesting job and I found it very challenging at the moment.
Education
Bachelor - International Relationship
Catholic Parahyangan University
Bandung 06.2002 - 06.2006
Skills
SIX SIGMA
Blueprint
Communications
Journalistic
Collaborative mindset
Timeline
IT Breakthrough Collaborator Senior Manager
PT. AIA Financial
01.2024 - Current
Tech Release Manager
PT. Investree Radhika Jaya
06.2021 - 01.2024
IT PMO Manager
PT. AIA Financial
05.2019 - 06.2021
Partnership Distribution for BCA
PT. AIA Financial
02.2019 - 05.2019
Operations Project Manager Manager
PT. AIA Financial
11.2018 - 02.2019
Business Process Re-Engineering & Operation Excellence Manager
PT. Astra Life
11.2014 - 11.2018
Operation Excellence Assistant Manager
PT. AXA Services Indonesia
05.2011 - 11.2014
Supervisor
PT. Pindo Deli Sinarmas Group
10.2008 - 05.2011
Credit Consumer Loan Account Executive
PT. Bank Central Asia
10.2007 - 10.2008
HR Recruitment Data Analyst
PT. Orang Tua Group
04.2006 - 10.2007
Bachelor - International Relationship
Catholic Parahyangan University
06.2002 - 06.2006