EZRA ONG
Woodlands
Summary
- Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Creative Business Development. Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
- Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets.
Overview
6
6
years of professional experience
Work History
Sales Account Manager
Big-Foot Logistics Pte Ltd
05.2024 - Current
- Under partnership with M1 to provide services to corporate clients island-wide.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
Team Leader / Business Development Manager
Bridge For Business Pte Ltd
06.2021 - 06.2023
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Coordinated weekly meetings for internal and external groups
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
Sales Executive
OCBC Ltd (Oversea-Chinese Banking Corporation)
09.2020 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals
- Listened to customer needs and desires to identify and recommend optimal products
Outdoor Sales Representative
SG Fire Safety Pte Ltd
04.2019 - 08.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Listened to customer needs and desires to identify and recommend optimal products
- Informed customers of current store promotions to encourage additional sales purchases
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Education
Nitec - Interactive Media Design
ITE College Central
Ang Mo Kio, Singapore12.2015
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- People Management
- Work Planning and Prioritization
- Issue Resolution
- Client relationship building
- Lead prospecting
- Customer-oriented
- Sales forecasting
- Sales presentations
- B2B sales
- Client onboarding
Languages
English
Chinese (Mandarin)
Personal Information
- Date of Birth: 11/09/97
- Nationality: Singaporean
Timeline
Sales Account Manager
Big-Foot Logistics Pte Ltd
05.2024 - Current
Team Leader / Business Development Manager
Bridge For Business Pte Ltd
06.2021 - 06.2023
Sales Executive
OCBC Ltd (Oversea-Chinese Banking Corporation)
09.2020 - 05.2021
Outdoor Sales Representative
SG Fire Safety Pte Ltd
04.2019 - 08.2020
Nitec - Interactive Media Design
ITE College Central
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