EZRA ONG
Woodlands
Summary
- Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Creative Business Development. Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
- Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Big-Foot Logistics Pte Ltd
04.2024 - Current
- Under partnership with M1 to provide services to corporate clients island-wide.
- Handled over 400 accounts.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
Team Leader / Business Development Manager
Bridge For Business Pte Ltd
06.2021 - 03.2024
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Coordinated weekly meetings for internal and external groups
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
Sales Executive
OCBC Ltd (Oversea-Chinese Banking Corporation)
02.2020 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Analyzed past sales data and team performance to develop realistic sales goals
- Listened to customer needs and desires to identify and recommend optimal products
Education
No Degree - Polytechnic Diploma in Marketing
Republic Polytechnic
01-2019
Nitec - Interactive Media Design
ITE College Central
12.2015
Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- People Management
- Work Planning and Prioritization
- Issue Resolution
- Client relationship building
- Lead prospecting
- Customer-oriented
- Sales forecasting
- Sales presentations
- B2B sales
- Client onboarding
Languages
English
Chinese (Mandarin)
Personal Information
- Date of Birth: 11/09/97
- Nationality: Singaporean
Timeline
Key Account Manager
Big-Foot Logistics Pte Ltd
04.2024 - Current
Team Leader / Business Development Manager
Bridge For Business Pte Ltd
06.2021 - 03.2024
Sales Executive
OCBC Ltd (Oversea-Chinese Banking Corporation)
02.2020 - 05.2021
Nitec - Interactive Media Design
ITE College Central
No Degree - Polytechnic Diploma in Marketing
Republic Polytechnic
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