Mohamad Ezan Bin Ishak
Singapore
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Ruth’s Chris Steak House
05.2021 - 03.2025
- Conduct thorough walk-through of operation prior to opening for business each day
- Conduct timely follow up on any issues that may have occurred the previous night
- Complete and urgently respond to required daily administrative responsibilities, including the review of previous night’s transactions and closing statements, relevant P&L reports and other revenue data, reservation log to identify VIPs and other important Guest needs
- After evaluating information, devise an action plan for service for the night and set up dining area as needed
- Write the weekly schedules for host and wait staff to ensure accurate and efficient staffing levels in the restaurant for each shift
- Conduct regular inventory counts and audits as directed by the Regional Director
- Record on-hand counts and purchase inventory according to sales volumes, forecasted sales, optimum product shelf life and PARs
- Conduct daily pre-shift meetings to focus the staff on menu items, any in-restaurant goals and communicate important needs for Guests for service
- Conduct pre-shift readiness line checks in kitchen and bar
- Identify and resolve any food quality / quantity issues, maintenance needs or equipment issues
- Take an active leadership role during the shift to ensure the delivery of top quality service
- This includes, but is not limited to, supervising bar, host and service operations, and assisting in the kitchen when expediting food as needed
- Create “raving fans” during service by supporting all activities in the dining areas to ensure effective greeting, seating and service
- Greet Guests and conduct table visits
- Personally handle any Guest issues or problems in an urgent manner and in a way that leaves the Guest satisfied
- Ensure proper closing procedures are followed, including cleaning all areas of the restaurant, proper accounting of funds, and communication to management team on the next shift regarding any open or important issues
- Maintain consistent, open communication (verbally or via email, notes, meetings) with management team regarding all aspects of the operation and follow up on actions as necessary in a timely manner
- Work with the FOH and BOH Management Team to establish and maintain short- and long-term development plans and goals for team
- Seek opportunities to raise sales and promote the business in the community, build networks and contacts while being a professional ambassador for Ruth’s Chris in all dealings
- Provide comprehensive orientation and training for new front of house hires, using prescribed RCSH materials and references
- Additionally, the Manager will work one of the following two areas:
- 1
- Bar Manager: Responsible for all aspects of bar and beverage management including inventory, orders, and costs
- Will need to become familiar with the extensive variety of wines, beer and other liquors currently in use in the operation
- 2
- Human Resources: Will be responsible for maintaining current and accurate records on employees with all relevant paperwork, as well as ensuring payroll information is correct and reported on a timely basis
- Will conduct or oversee new hire training and orientation
Assistant Patrao (Assistant Manager)
Nandos Chickenland Pte Ltd
12.2020 - 04.2021
- Lead, develop and motivate the restaurant team to deliver the Nando’s experience
- Support the attraction, recruitment and training of Nandocas (that’s what we call anyone that works at Nando’s)
- Support the growth and development of Nandocas through training and quality conversations
- Recognize success and ensure everyone is well informed and heard by using the appropriate communication channels
- Develop labor schedules that enable the team to deliver the Nando’s experience
- Support the team to deliver amazing food, freshly cooked to order and served hot
- Manage inventory and order stocks to ensure all products are available
- Keep the restaurant beautiful, safe, clean and representative of the Nando’s brand
- Carry out, monitor and correct procedures in order to be safe, legal and follow the Nando’s standards
- Grow sales by running shifts in a way that creates positive customer moments and delivers operational efficiency
- Manage costs including Gross Profit, Waste and Labor Review and ensure timely, accurate and complete daily / weekly / monthly reporting
- Develop and support local restaurant marketing
- Implement effective restaurant administration, stock control, security and safety
Restaurant Manager
Passion for Food Pte Ltd
12.2019 - 11.2020
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customers’ satisfaction
- Respond efficiently and accurately to customers’ complaints
- Regularly review product quality
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut wastes
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g
- Discounts and social media ads)
- Train new and current employees on proper customer service practices -Implement policies and protocols that will maintain future restaurant operations
Assistant Restaurant Manager
Ruth’s Chris Steak House
11.2016 - 11.2019
- Drive sales and Guest delight
- Champion and support Team Member development, which is the roadmap to our internal promotions
- Manage performance of Team Members, including conducting performance evaluations, training, coaching, and discipline
- Perform effectively in both the FOH and BOH rotation as scheduled
- Make good decisions and exercise sound judgment
- Anticipate and leads change
- Develop self and others
- Engage in community and market-related opportunities
- Actively source talent to build a winning team
Restaurant Manager
Refinery Concepts Pte Ltd
02.2014 - 10.2016
- Responsible in planning and organizing new outlet located at Oasia Hotel Novena, opened on 13th February 2015
- Responsible in planning and organizing new outlet located at Oasia Hotel Downtown, opened on 7th April 2016
- Responsible for the business performance of the restaurant
- Analyzing and planning restaurant sales levels and profitability
- Organizing marketing activities, such as promotional events and discount schemes
- Preparing reports at the end of the shift/week, including staff control, food control and sales
- Creating and executing plans for department sales, profit and staff development
- Setting budgets and/or agreeing them with senior management
- Planning and coordinating menus
- Coordinating the entire operation of the restaurant during scheduled shifts
- Managing staff and providing them with feedback
- Responding to customer complaints
- Ensuring that all employees adhere to the company's standards
- Meeting and greeting customers and organizing table reservations
- Advising customers on menu and wine choice
- Recruiting, training and motivating staff
- Organizing and supervising the shifts of kitchen, waiting and cleaning staff
- Planning/Executing of private events in terms of logistics and flow of service
- Maintaining high standards of quality control, hygiene, and health and safety
- Checking stock levels and ordering supplies
- Preparing cash drawers and providing petty cash as required
- Helping in any area of the restaurant when circumstances dictate
- Business activities:
- Restaurant Operations:
- Housekeeping:
Assistant Restaurant Manager
Ruth’s Chris Steak House (Opening Team)
06.2012 - 01.2014
Assistant Restaurant Manager
Resorts World at Sentosa
04.2010 - 05.2012
- Assist the Outlet Manager in being responsible for planning, directing, controlling, coordinating and participating in all Restaurant Operations and all personnel for continuous contribution and improvement in revenues and cost controlling
- Ensuring that quality and standards of service are maintained including operation, cleanliness and maintenance of the work areas
- Job Duties:
- Critical Accountabilities:
Assistant Restaurant Manager
Marina Mandarin Singapore
02.2007 - 03.2010
- Responsible for assisting the manager in all operational activities of the restaurant
- To ensure that the restaurant meets the high service standards established by the hotel
- To ensure that the cost control policies and procedures are followed
- To ensure compliance with the hotel’s rules and regulations
Junior - Senior Captain
Conrad Centennial Singapore
03.2003 - 01.2007
Service Assistant
Sheraton Towers Singapore
07.2001 - 02.2003
Skills
- Microsoft office
- Shift management
- Employee scheduling
- Food safety compliance
- Staff training and development
- Problem-solving
- Customer service
Accomplishments
- SOA WSQ Food Safety and Hygiene Level 3 (March 2021)
- SOA WSQ Food Safety and Hygiene Level 1 (Feb 2021)
- Competent in “Deliver Service Excellence 1” (March 2009)
- Competent in “Provide GEM Service” (March 2009)
- Competent in “Offer Customised and Personalised Service (QAC)” (March 2009)
- Competent in “Deliver Service Excellence 2” (May 2009)
- Competent in “Offer Customised and Personalised Service (Operations)” (June 2009)
- Competent in “Lead a Service Team” (June 2009)
- Competent in “Communicate and Build Effective Working Relationship with Others” (Oct 2010)
- Competent in “Develop Self Awareness and Understand the Impact on Others of Own Actions” (Oct 2010)
- ACTA (Advanced Certificate in Training and Assessment) in CU1, CU2, CU4A, CU4B, CU6 (Mar-Jun 2011)
- Competent in “Lead a Customer Focused Organisation” (Aug 2011)
- Competent in “Provide Go-The-Extra-Mile Service” (Jul 2015)
- Competent in “Project a Positive and Professional Image” (Aug 2015)
- Certificate in Full-Service Restaurant Background
Timeline
Restaurant Manager
Ruth’s Chris Steak House
05.2021 - 03.2025
Assistant Patrao (Assistant Manager)
Nandos Chickenland Pte Ltd
12.2020 - 04.2021
Restaurant Manager
Passion for Food Pte Ltd
12.2019 - 11.2020
Assistant Restaurant Manager
Ruth’s Chris Steak House
11.2016 - 11.2019
Restaurant Manager
Refinery Concepts Pte Ltd
02.2014 - 10.2016
Assistant Restaurant Manager
Ruth’s Chris Steak House (Opening Team)
06.2012 - 01.2014
Assistant Restaurant Manager
Resorts World at Sentosa
04.2010 - 05.2012
Assistant Restaurant Manager
Marina Mandarin Singapore
02.2007 - 03.2010
Junior - Senior Captain
Conrad Centennial Singapore
03.2003 - 01.2007
Service Assistant
Sheraton Towers Singapore
07.2001 - 02.2003
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