Summary
Overview
Work History
Education
Skills
Timeline
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Eyo Yong Yi Xuan

Summary

Dynamic leader with a proven track record at Luckin, adept in customer experience management and cost control. Excelled in hiring and training teams, enhancing customer satisfaction, and streamlining operations. Skilled in multitasking and problem-solving, consistently outperforming sales goals through effective teamwork and collaboration.

Overview

9
9
years of professional experience

Work History

Coffee Shop Manager

Luckin
01.2023 - Current
  • Oversaw daily coffee shop operations according to company policies.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Streamlined inventory management for optimized stock levels and reduced waste.
  • Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

Bubble Tea Barista

Liho
09.2017 - 12.2022
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Skilled at working independently and collaboratively in a team environment.

Salesperson

Souku
07.2016 - 04.2017


  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Bridal Attendant

Memoire & Co
09.2015 - 03.2016
  • Facilitated seamless communication between brides-to-be and salon staff regarding appointments, fittings, alterations statuses.
  • Ensured timely alterations by maintaining close communication with seamstresses and monitoring progress regularly.
  • Assisted brides-to-be with accessories selection including veils, headpieces, jewelry, and belts to complete their overall wedding look.
  • Streamlined appointment scheduling, resulting in a more efficient use of time for both clients and staff members.

Education

N Level -

SMK DARA
Malaysia

Skills

  • Barista skills
  • Customer experience management
  • Scheduling and time management
  • Food safety standards
  • Hiring and training employees
  • Cost control
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking

Timeline

Coffee Shop Manager

Luckin
01.2023 - Current

Bubble Tea Barista

Liho
09.2017 - 12.2022

Salesperson

Souku
07.2016 - 04.2017

Bridal Attendant

Memoire & Co
09.2015 - 03.2016

N Level -

SMK DARA

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Eyo Yong Yi Xuan