Eylavarasi Dharmaraj
Sales Assistant
Ayer Tawar
Summary
Dynamic and results-oriented professional with extensive experience at Hua Brothers Essential Sdn. Bhd, adept in customer service and Microsoft Office. Excelled in building customer relationships, enhancing satisfaction, and streamlining operations. Proven ability in multitasking and teamwork, significantly improving service delivery and operational efficiency.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sales Assistant
Hua Brothers Essential Sdn. Bhd
04.2024 - Current
- Established report with customers using active listening and interpersonal skills.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
Transportation Assistant / Administrative Assistant
Hoon Yoon Crane Services
01.2021 - 01.2023
- Worked closely with sales teams to coordinate product shipments in accordance with client demands and expectations accurately.
- Oriented and trained new drivers on policies and procedures.
- Partnered effectively with logistics departments in order to streamline interdepartmental communications that resulted in more cohesive teamwork and increased productivity.
- Reviewed and filed paperwork related to transportation schedules and costs.
- Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.
- Researched and suggested cost-effective shipping methods.
- Managed Type schedules to keep operations efficient and compliant.
- Used Software to input, track and analyze data.
Hotel Receptionist
Hotel Sfera
01.2019 - 01.2021
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Education
PMR - undefined
SMK TOK PERDANA
Sitiawan 01.2009 - 05.2011
SPM - undefined
SMK TOK JOHAN
Taiping 01.2012 - 05.2013
DIPLOMA - undefined
MEDICAL LABORATORY, SEGI COLLEGE KL
Kuala Lumpur 01.2014 - 05.2016
Skills
Microsoft Office
E-soft System
Microsoft PowerPoint
Customer Service
Cash Handling
Teamwork
Till counting
Store opening and closing
Stocking and replenishing
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Maritalstatus
Married
Placeofbirth
Hospital Taiping
Personal Information
- Date of Birth: 06/05/96
- Gender: Female
- Nationality: Malaysian
- Driving License: B2, D
Timeline
Sales Assistant
Hua Brothers Essential Sdn. Bhd
04.2024 - Current
Transportation Assistant / Administrative Assistant
Hoon Yoon Crane Services
01.2021 - 01.2023
Hotel Receptionist
Hotel Sfera
01.2019 - 01.2021
DIPLOMA - undefined
MEDICAL LABORATORY, SEGI COLLEGE KL
01.2014 - 05.2016
SPM - undefined
SMK TOK JOHAN
01.2012 - 05.2013
PMR - undefined
SMK TOK PERDANA
01.2009 - 05.2011