Evonne Toong
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 2 years of related experience.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Meka Roboctics Pte Ltd
11.2021 - Current
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Casino Croupier
Resorts World Sentosa
10.2010 - 09.2019
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
- Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame.
- Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
- Assisted in staff training for improved guest interactions and knowledge of casino policies.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
Education
Bachelor of Arts - Business Management
Edinburgh Napier University (United Kingdom)
Singapore12.2023
High School Diploma -
TARCollege
Malaysia10.2010
Skills
- Performance Improvement
- Resource Allocation
- Problem-solving aptitude
- Performance Improvements
- Customer Service Management
- Schedule Management
- Administrative Management
- Program Administration
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Chinese (Cantonese)
Beginner (A1)
Timeline
Operations Assistant
Meka Roboctics Pte Ltd
11.2021 - Current
Casino Croupier
Resorts World Sentosa
10.2010 - 09.2019
Bachelor of Arts - Business Management
Edinburgh Napier University (United Kingdom)
High School Diploma -
TARCollege
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