Evonne Tay

• Assist the duty manager in running shifts
• In charge of Production and Service
• Training of newcomers in the various stations in the restaurant
• Serve as the primary point of contact between crew members and upper management, relaying important information as necessary.
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• Trained in the different positions in both kitchen and Lobby

-Cashier and Lobby Crew

-Table Service Server

-Presenter

-Fries Station

-Kitchen Initatior and Assembler

-Delivery

-Batch Cook (Grill & Deep Fried)

• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Demonstrated strong multitasking abilities by balancing order-taking duties while assisting to customers needs
• Improved customer satisfaction by consistently providing friendly and efficient service.
• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
• Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Became familiar with products to answer questions and make suggestions.

• Oversaw day-to-day operations of the various attractions in the resort, mainly SEA Aquarium, Adventure Cove Waterpark and Dolphin Island
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Pioneer team for the Maritime Experiential Museum doing ticketing, guest services and the operation of the Typhoon Theatre

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.