Yee Wen Lee
Singapore
Summary
Dynamic Sales Coordinator at Zen'Yu Pacific Pte Ltd with proven expertise in customer relationship management and sales strategy development. Enhanced onboarding efficiency through tailored training programs and streamlined order processing, significantly improving team performance. Adept at report preparation and fostering collaboration, driving customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Zen'Yu Pacific Pte Ltd
01.2020 - Current
- Coordinated sales activities to meet team objectives and enhance customer satisfaction.
- Managed customer inquiries, providing timely solutions for product-related issues to support sales efforts.
- Maintained extensive product knowledge to support sales representatives effectively.
- Streamlined order processing through collaboration with logistics and inventory teams.
- Developed training materials to enhance onboarding efficiency for new sales staff.
- Prepared monthly reports on sales activities, revenue, expenses, and key metrics to inform strategic decisions.
- Collaborated with marketing to align sales strategies with promotional campaigns.
- Oversaw office operations to optimize workflow and resource allocation.
Logistics Administrator
The Drinkery Pte Ltd
Singapore
03.2016 - 12.2019
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Managed logistics operations to align with customer expectations and comply with financial standards
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
- Developed standard operating procedures and workflows to streamline current and future logistics processes
- Maintained regular contact with clients to identify and pursue opportunities for enhancing client relationships
- Conducted training and change management processes to improve operations
- Printed tickets, picked supplies and filled packages under tight deadlines
- Received incoming calls and messages and addressed or triage phone requests
Accounts Administrative Assistant
The Drinkery Pte Ltd
Singapore
03.2016 - 03.2018
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Maintained quality standards to minimize critical errors and support team performance targets
- Trained and mentored new team members and managers on accounts payable systems and policies to enhance team cohesion and operational performance
- Completed data entry tasks with accuracy and efficiency
- Verified accuracy of data before transcribing
- Located and corrected data entry errors and reported to management
- Recorded information, shortages and discrepancies to keep records current and accurate
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Collaborated with sales team to monitor inventory levels, ensure accurate orders, and resolve item issues
- Removed all debris and packaging from boxes and separated for recycling or disposal
Retail Sales Outlet Manager
Thirsty Pte Ltd
Singapore
02.2014 - 03.2016
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Cultivated relationships with customers in strategic vertical markets to define differentiated product value
- Tracked customer shipment requirements to enhance customer satisfaction and service efficiency
- Investigated and resolved customer complaints to enhance overall customer satisfaction
- Improved quality processes for increased efficiency and effectiveness
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Outlet Manager
Trung Nguyen Cafe
Singapore
01.2012 - 04.2014
- Liaised with sales, marketing, and management teams to develop solutions that achieved shared objectives
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
- Managed weekly inventory transactions by creating templates, ensuring optimal food and beverage stock levels
- Executed business administration duties, including report generation, recordkeeping, and supply ordering to support operational efficiency
- Answered questions about store policies and concerns to support positive customer experiences
Education
Diploma - Marketing And Management
Kaplan
Singapore08-2018
Skills
- Sales data management
- Order management
- Inventory management
- Sales performance analysis
- Customer retention
- Client engagement
- Customer service excellence
- Financial analysis
- Report generation
- Microsoft Office proficiency
- Workflow optimization
- Team collaboration
- Problem-solving skills
- Analytical thinking skills
- Team leadership
- Relationship management
- Persuasive communication
- Attention to detail
- Issue resolution
- Administrative coordination
Availability
One month notice
Reason For Leaving
Looking for new working environment
Personal Information
- Salary: S$ 3,200
- Expected Salary: S$ 3,400 - S$ 3,600
Languages
English
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Proficient (C2)
C2
Chinese (Cantonese)
Proficient (C2)
C2
Malay
Elementary (A2)
A2
Timeline
Sales Coordinator
Zen'Yu Pacific Pte Ltd
01.2020 - Current
Logistics Administrator
The Drinkery Pte Ltd
03.2016 - 12.2019
Accounts Administrative Assistant
The Drinkery Pte Ltd
03.2016 - 03.2018
Retail Sales Outlet Manager
Thirsty Pte Ltd
02.2014 - 03.2016
Outlet Manager
Trung Nguyen Cafe
01.2012 - 04.2014
Diploma - Marketing And Management
Kaplan