Evie Divienda Sikau
Summary
Driven healthcare professional with extensive experience in direct patient care and medication administration, notably at Alexandra Hospital. Excelled in patient education and safety, significantly improving patient satisfaction scores. Skilled in fostering trust through effective communication, demonstrating a blend of empathetic patient support and clinical expertise. Achieved a notable reduction in hospital readmissions by implementing targeted care strategies.
Overview
10
10
years of professional experience
Work History
Staff Nurse
Alexandra Hospital
01.2024 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Claims Executive
Alliance Medinet
03.2020 - 01.2024
- Improved claim resolution times by implementing efficient processes and streamlining workflow.
- Conducted thorough investigations of complex claims, ensuring all relevant facts were considered before making decisions.
- Implemented quality control measures to maintain high standards of accuracy and consistency in claim processing.
- Assessed individual staff performance regularly, providing constructive feedback to enhance productivity within the team.
- Investigated fraudulent claims thoroughly, protecting company resources from unnecessary payouts.
- Provided exceptional customer service when handling inquiries about policy coverage or specific claim details.
- Mentored junior claims executives, providing guidance and support to enhance their professional development.
- Enhanced customer satisfaction through timely and effective communication of claim status updates.
- Continuously updated knowledge on industry regulations and best practices, applying this expertise to optimize claims management processes.
- Managed a high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
- Collaborated with other departments to ensure a comprehensive approach to claims management, improving overall efficiency.
- Identified trends in claim submissions, enabling proactive measures to address potential issues before they escalated.
- Developed and maintained strong relationships with clients to foster trust and loyalty.
- Reduced claim denial rates by thoroughly reviewing documentation and ensuring accurate information submission.
- Analyzed data to identify areas for improvement in the claims process, leading to more efficient operations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Boarding Nurse
Raffles American School
04.2019 - 12.2019
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Screened for infectious diseases to help prevent spreading within school community.
- Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their wellbeing.
- Educated students on various health topics to promote overall health and wellbeing.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
Staff Nurse
Econ Medicare Centre and Nursing Home
03.2017 - 03.2019
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Performed routine wound care and dressing changes on schedule.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Managed complex medical conditions such as dementia, diabetes, Parkinson''s disease, and cardiovascular disorders among elderly residents within the facility.
- Reduced hospital readmissions through close monitoring of patients and timely intervention in case of complications.
- Coordinated discharge planning efforts, ensuring seamless transitions from the nursing home setting to home or other facilities as needed.
- Conducted staff training sessions, sharing expertise in wound management, infection control, and fall prevention techniques.
- Educated family members and caregivers on patient care instructions.
Private Nurse
Patient Family
01.2015 - 12.2016
- Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Assisted clients with activities of daily living, fostering independence and improving their overall wellbeing.
- Provided emotional support to patients and families during challenging times, fostering trust and open communication.
- Educated family members on proper caregiving techniques, promoting a safe and supportive home environment for patients.
- Implemented fall prevention strategies within the home setting, reducing risks associated with mobility impairments.
- Reduced hospital readmissions by closely monitoring vital signs, medication adherence, and overall wellness.
- Took vital signs to assess patient health progress and needs.
- Administered medications and provided wound care as per physician orders, ensuring accurate treatment delivery.
- Served as a primary liaison between patients and their healthcare providers, ensuring continuity of care and seamless transitions between settings.
Education
Bachelor of Science - Nursing
Segi College Kuala Lumpur
Malaysia12.2021
High School Diploma -
Narinang Secondary School
Malaysia12.2011
High School Diploma -
Masterskill College Kota Kinabalu
Malaysia06.2011
Skills
- Patient Education
- Patient Safety
- Direct Patient Care
- Medication and IV administration
- Medication Administration
- Family Education
- Specimen Collection
- Tracheostomy Care
- Geriatric Nursing
- Home Health Care
- Monitoring Vital Signs
- Patient Care Assessment
- Blood Draw and Sample Collection
- Patient Examination
- Accurate Documentation
- First Aid
- Intravenous therapy
- CPR/AED
- Insulin medication assistance
Reading, play music
I have just started reading during my free time. Reading books touch my heart and sometimes overwhelmed with all the information, it opens my eyes to the things that the writers wanted to convey to us. Rather than scrolling through social media, reading can really stimulates our brain.
I can play the piano and guitar. I often play after hectic work, i sing some gospel song to release my stress. Music helps a lot in time of need. It soothes my heart a lot.
Timeline
Staff Nurse
Alexandra Hospital
01.2024 - Current
Claims Executive
Alliance Medinet
03.2020 - 01.2024
Boarding Nurse
Raffles American School
04.2019 - 12.2019
Staff Nurse
Econ Medicare Centre and Nursing Home
03.2017 - 03.2019
Private Nurse
Patient Family
01.2015 - 12.2016
Bachelor of Science - Nursing
Segi College Kuala Lumpur
High School Diploma -
Narinang Secondary School
High School Diploma -
Masterskill College Kota Kinabalu
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