Evi Elizabeth Junior
Summary
An individual with almost a decade of banking experience who has strong passion in delivering result and welcomes transformational changes. Specialize in various banking products and cards portfolio. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Affluent card Officer
Citibank singapore ltd
12.2013 - Current
Education
MBA - Business Administration
Roehampton University
01.2024
Diploma in Law - Law (Pre-Law)
London school of Business and Finance
01.2022
Skills
- manage relationships with affluent client both onshore and offshore
- Review client's needs and request and proactively engage client to validate their understanding of the need
- Advice client to enrich their relationship with the bank by cross selling fee-based products and services based on current and future needs
- Ensure client engagement through good knowledge of a range of processes, procedures and systems which are used when carrying out assigned tasks
- Roles requires collaboration between front and back-end teams in order to meet client's expectations
- Responsible in ensuring the business's reputation as well as the client by complying to applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practice, and escalating, managing and reporting controls issues with transparency
- Communication
- Adaptability
- Ability to Multitask
- Creative Problem Solving
- Attention to detail
- Data analysis
- Customer service
- Policy development
- Staff training
- Cross-functional collaboration
- Public speaking
- Teamwork and Collaboration
- Risk assessment
- Effective communication
- Conflict resolution
- Team building
- Multitasking
- Technical expertise
- Critical thinking
- Performance management
- Time management
- Leadership abilities
- Emotional intelligence
- Decision making
Accomplishments
2015 Citi Top Rookie Awards
Silver Excellent Service Award 2022 (EXSA)
Gold Excellent Service award 2023 (EXSA)
Star Excellent Service award 2024 (Nomination) (EXSA)
Volunteering
Citi Volunteer - YMCA Singapore
Freelance Volunteer - SPCA Singapore
Freelance Volunteer - SPCA Malaysia
Timeline
Affluent card Officer
Citibank singapore ltd
12.2013 - Current
MBA - Business Administration
Roehampton University
Diploma in Law - Law (Pre-Law)
London school of Business and Finance