Evelyn Jean Tan
Student
Summary
As a dynamic and results-oriented individual, I am grateful my experiences have shaped me to be adept in customer service and problem-solving. I honed my event and crisis management skills, and as a team player, I consistently push to achieve positive outcomes and can work well in high-pressure environments.
Overview
3
3
years of professional experience
23
23
years of post-secondary education
Work History
Fan Experience Specialist
Ticketmaster Singapore
12.2021 - Current
- Customer service through hotline calls and/or at the Box Office during events.
- Familiarizing with the backend system utilized by Ticketmaster's staff to assist patrons with requests.
- On-site ticket resolution during events and concerts.
Florist
Khoocoon
11.2022 - 12.2023
- On-site event floral set ups.
- Create floral arrangements with accordance to clients' requests.
- Developed rapport with prospective clients and maintained current client relations.
- Crisis management during unexpected situations like poor flower quality, and last minute client requests or changes.
Education
High School Diploma -
Temasek Polytechnic
Singapore 04.2001 - Current
Skills
Teamwork and Collaboration
Customer Service
Problem-Solving
Client Management
Graphic Design
Oratorical Eloquence
Languages
Chinese (Mandarin)
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Florist
Khoocoon
11.2022 - 12.2023
Fan Experience Specialist
Ticketmaster Singapore
12.2021 - Current
High School Diploma -
Temasek Polytechnic
04.2001 - Current
Similar Profiles
Saurabh VyasSaurabh Vyas
Product Quality Manager & Coordinator at TicketmasterProduct Quality Manager & Coordinator at Ticketmaster
Kartal Ata DoğanKartal Ata Doğan
Consultant and Supervisor at Biletix, TicketmasterConsultant and Supervisor at Biletix, Ticketmaster
Kartal Ata DoğanKartal Ata Doğan
Consultant and Supervisor at Biletix, TicketmasterConsultant and Supervisor at Biletix, Ticketmaster