Evelyn Loo Chew Peng
Resorts World Sentosa
21
years of professional experience
Dynamic professional with extensive experience at Resorts World Sentosa, excelling in training and mentoring staff to enhance team performance. Proven track record in inventory control and customer service, implementing process improvements that significantly reduced wait times. Strong analytical thinker and collaborative leader, dedicated to fostering a positive work environment.
Work History
Assistant Supervisor and Gaming Trainer
16 Years 5 Months- Supervised daily operations to ensure team adherence to company policies and procedures.
- Trained new staff on operational processes, enhancing team efficiency and productivity.
- Implemented workflow improvements, reducing downtime and streamlining project execution.
- Monitored inventory levels, facilitating timely restocking and minimizing disruptions in service delivery.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed detailed plans based on broad guidance and direction.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Established and maintained quality control standards.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated virtual, in-person and blended learning sessions.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Led team meetings focused on performance reviews, goal setting, and motivation strategies.
Waitress Supervisor
1 Year 9 Months- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new staff on service protocols and company standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
Casino Croupier
3 Years 2 Months- Dealt cards efficiently, ensuring smooth game flow and enhancing player experience.
- Monitored gameplay for compliance with regulations, maintaining a safe and fair environment.
- Engaged with players consistently, fostering positive relationships and encouraging repeat patronage.
- Assisted in training new croupiers on game rules, procedures, and customer service best practices.
Education
CFA - Chartered Financial Analyst
Bachelor of Arts - Accounting And Finance
High School Diploma
Skills
Records management
Training and mentoring
Sales support
Employee performance management
Customer service
Inventory control
Industrial hygiene
Analytical thinking
Public speaking
Teamwork and collaboration
Team leadership
Timeline
Assistant Supervisor and Gaming Trainer
Resorts World Sentosa
2010.05 - CurrentRead More
Waitress Supervisor
EZ50
2008.07 - 2010.04Read More
Casino Croupier
Resorts World Genting
2004.11 - 2008.01Read More
CFA
CFA from Chartered Financial Analyst
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Coventry University
Bachelor of Arts from Accounting And Finance
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PSB Academy
High School Diploma
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