Evelyn Loo Chew Peng
Summary
Dynamic professional with extensive experience at Resorts World Sentosa, excelling in training and mentoring staff to enhance team performance. Proven track record in inventory control and customer service, implementing process improvements that significantly reduced wait times. Strong analytical thinker and collaborative leader, dedicated to fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Supervisor and Trainer Table Games
Resorts World Sentosa
05.2010 - Current
- Supervised daily operations to ensure team adherence to company policies and procedures.
- Trained new staff on operational processes, enhancing team efficiency and productivity.
- Implemented workflow improvements, reducing downtime and streamlining project execution.
- Monitored inventory levels, facilitating timely restocking and minimizing disruptions in service delivery.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
Waitress Supervisor
EZ50
07.2008 - 04.2010
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new staff on service protocols and company standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
Casino Croupier
Resorts World Genting
11.2004 - 01.2008
- Dealt cards efficiently, ensuring smooth game flow and enhancing player experience.
- Monitored gameplay for compliance with regulations, maintaining a safe and fair environment.
- Engaged with players consistently, fostering positive relationships and encouraging repeat patronage.
- Assisted in training new croupiers on game rules, procedures, and customer service best practices.
Education
CFA - Chartered Financial Analyst
CFA
American Bachelor of Arts - Accounting And Finance
Coventry University
07-2025
High School Diploma -
PSB Academy
01-2022
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Customer service
- Inventory control
- Industrial hygiene
- Analytical thinking
- Public speaking
- Teamwork and collaboration
- Team leadership
Timeline
Assistant Supervisor and Trainer Table Games
Resorts World Sentosa
05.2010 - Current
Waitress Supervisor
EZ50
07.2008 - 04.2010
Casino Croupier
Resorts World Genting
11.2004 - 01.2008
CFA - Chartered Financial Analyst
CFA
Bachelor of Arts - Accounting And Finance
Coventry University
High School Diploma -
PSB Academy
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