Evelyn Loo Chew Peng
Summary
Dynamic professional with extensive experience at Resorts World Sentosa, excelling in training and mentoring staff to enhance team performance. Proven track record in inventory control and customer service, implementing process improvements that significantly reduced wait times. Strong analytical thinker and collaborative leader, dedicated to fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Supervisor and Gaming Trainer
Resorts World Sentosa
Resort World Sentosa
05.2010 - Current
- Supervised daily operations to ensure team adherence to company policies and procedures.
- Trained new staff on operational processes, enhancing team efficiency and productivity.
- Implemented workflow improvements, reducing downtime and streamlining project execution.
- Monitored inventory levels, facilitating timely restocking and minimizing disruptions in service delivery.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed detailed plans based on broad guidance and direction.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Established and maintained quality control standards.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated virtual, in-person and blended learning sessions.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Led team meetings focused on performance reviews, goal setting, and motivation strategies.
Waitress Supervisor
EZ50
07.2008 - 04.2010
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new staff on service protocols and company standards.
- Coordinated team schedules to optimize coverage during peak hours.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
Casino Croupier
Resorts World Genting
Malaysia
11.2004 - 01.2008
- Dealt cards efficiently, ensuring smooth game flow and enhancing player experience.
- Monitored gameplay for compliance with regulations, maintaining a safe and fair environment.
- Engaged with players consistently, fostering positive relationships and encouraging repeat patronage.
- Assisted in training new croupiers on game rules, procedures, and customer service best practices.
Education
CFA - Chartered Financial Analyst
CFA
American Bachelor of Arts - Accounting And Finance
Coventry University
07-2025
High School Diploma -
PSB Academy
01-2022
Skills
- Records management
- Training and mentoring
- Sales support
- Employee performance management
- Customer service
- Inventory control
- Industrial hygiene
- Analytical thinking
- Public speaking
- Teamwork and collaboration
- Team leadership
Timeline
Assistant Supervisor and Gaming Trainer
Resorts World Sentosa
05.2010 - Current
Waitress Supervisor
EZ50
07.2008 - 04.2010
Casino Croupier
Resorts World Genting
11.2004 - 01.2008
CFA - Chartered Financial Analyst
CFA
Bachelor of Arts - Accounting And Finance
Coventry University
High School Diploma -
PSB Academy