Evelyn How
Singapore
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
HR & Administrative
Arcelik Hitachi Home Appliances Sales (Singapore)
06.2023 - Current
- Overseeing and directing human resources functions within an organization, including talent acquisition, employee engagement, and workforce planning.
- Ensure smooth operation of the HR department
- Managing and maintaining office facilities
- Conduct onboarding and offboarding for all staff
- Conduct and coordinate the whole process of recruitment
- Manage and maintain office supplies and facilities
- liaising with external vendor with various job requires
- Coordinate travel arrangement like flight and hotel booking
- Check and process promoter’s’ commission and incentive and payroll
- Plan and conduct company events and activities for company
Clinic Executive
Providence Clinic
03.2022 - 06.2023
- Registration and dispense medication to patient
- Ensure operation of clinics run smoothly with sufficient manpower
- Monitor clinic drug inventory
- Help to submit insurance and medisave claims on behalf of patient
- Assisting doctor with minor procedure
- Ensure all stock inventory is accurate and manage monthly stock take with all staff
- Provide training to new staff
- Other ad-hoc
Executive Assistance
Tan Tock Seng Hospital Pte Ltd
11.2021 - 03.2022
- Collate daily report for patient’s admission
- Ensure payment collection during admission
- Alias with various department for bills dispute
- Arrange with company/insurance company to obtain Letter Of Guarantee for patient
- Help out with operations counter for bill dispute and other enquiries
- Other ad-hoc
Senior Patient Service Associate
Tan Tock Seng Hospital Pte Ltd
07.2019 - 10.2021
- Conduct financial counseling with patient or patient next-of-kin for planned admission
- Collection of payment
- Coordinate change of patient ward (upgrading/downgrading) with patient or patient next-of-kin
- Monitoring of patient’s property
- Other ad-hoc (Logistic, Trainer, administrative & Etc.)
Part Time
The Baby and Child Clinic
09.2014 - 07.2019
- Registration of Client
- Assist doctors during procedure
- Dispense of medication
Store Supervisor
FWAH Pte Ltd
06.2015 - 10.2017
- Planning of roster for the store
- Overseeing store operation
- Mentoring /Training of new staff
- Ensure proper stocks flow
Customer Service Relation Officer (Intern)
United Overseas Bank Ltd Singapore
03.2016 - 09.2016
- Taking in-bounds calls
- Attend to customers enquiries
- Perform service escalation (Eg
- Fraud)
Service Crew
Buttercake and Cream
10.2011 - 11.2013
- Ensure smooth operation during shift
- Attend to customer queries
Sale Associate (Intern)
01.2011 - 03.2011
Sale Associate (Contract)
Crocs Pte Ltd
10.2007 - 12.2007
- Assist customers in product queries
- Perform stock check
Education
Diploma - Customer Relationship and Service Management
Republic Polytechnic
01.2016
Higher National ITE Certificate - Business Studies (Administration)
Institute of Technical Education
01.2013
National ITE Certificate - Service Skills (Retail)
Institute of Technical Education
01.2011
GCE ‘O’ Level -
01.2009
Skills
- Fashion Design
- Financial Counseling
- Microsoft Office (PPT, Excel, Words)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Excellent communication
Languages
English
Chinese
Skills Training
- Certificate Fashion Design, Nanyang Academic of Fine Arts (NAFA), 2017
- Certificate Financial Counseling, Tan Tock Seng Hospital Pte Ltd, 2019
Timeline
HR & Administrative
Arcelik Hitachi Home Appliances Sales (Singapore)
06.2023 - Current
Clinic Executive
Providence Clinic
03.2022 - 06.2023
Executive Assistance
Tan Tock Seng Hospital Pte Ltd
11.2021 - 03.2022
Senior Patient Service Associate
Tan Tock Seng Hospital Pte Ltd
07.2019 - 10.2021
Customer Service Relation Officer (Intern)
United Overseas Bank Ltd Singapore
03.2016 - 09.2016
Store Supervisor
FWAH Pte Ltd
06.2015 - 10.2017
Part Time
The Baby and Child Clinic
09.2014 - 07.2019
Service Crew
Buttercake and Cream
10.2011 - 11.2013
Sale Associate (Intern)
01.2011 - 03.2011
Sale Associate (Contract)
Crocs Pte Ltd
10.2007 - 12.2007
Higher National ITE Certificate - Business Studies (Administration)
Institute of Technical Education
National ITE Certificate - Service Skills (Retail)
Institute of Technical Education
GCE ‘O’ Level -
Diploma - Customer Relationship and Service Management
Republic Polytechnic
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