Evelyn Jong Shu Han
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Zensho Food Singapore Pte Ltd
11.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Management Trainee
Creative Food Concept Pte Ltd
05.2020 - 10.2021
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
Education
BBA - Business Management
Universiti Utara Malaysia
Malaysia11.2018
Skills
- Operations Management
- Employee Scheduling
- Recruiting and interviewing
- Product and service knowledge
- Staff Training and Development
- Cost Reduction
Timeline
Assistant Manager
Zensho Food Singapore Pte Ltd
11.2021 - Current
Management Trainee
Creative Food Concept Pte Ltd
05.2020 - 10.2021
BBA - Business Management
Universiti Utara Malaysia
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